Past Incidents

• Event: Event: Network Circuit Reconfiguration

• Schedule: 1 April 19, 2025 (Saturday) | 11:00 AM – 7:00 PM (PHT)

• Schedule: 2 April 20, 2025 (Sunday) | 11:00 AM – 7:00 PM (PHT)

• Activity Details:

Please be advised that one of our service providers will be performing a network configuration update on our circuit. This activity aims to enhance flexibility, security and ensure continued alignment with current network standards.

During the maintenance window, a maximum of 1 hour interruption is expected. However, due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity as we have automatic failovers in place.

• During the failover process, you may experience brief disruptions on any of the following below: • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. • Latency Issues – Delays in response times, particularly for real-time applications. • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Event: Partial Network Connectivity Interruption

• Incident: April 16, 2025 (Wednesday) 11:23 PM - 05:34 AM (PHT) - Restored

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 11:23 PM. This has been reported to our provider for further investigation.

• Service Impact: Partial Impact on Internet and Network Connectivity – SFS Site

• Status: Restored

• Event: Network Device Software Upgrade

• Schedule: April 13, 2025 (Sunday) 1:00 AM to 6:00 AM (PHT)

• Activity Details: We would like to inform you that one of our service providers will be conducting a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality. During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to our network's configuration, which includes backup circuits, we expect only a partial impact on the internet and network connectivity, as we have automatic failovers in place.

• Service Impact: Partial Internet Connectivity Interruption – BET, NTB & PNB Sites