Past Incidents

• Event: Network Device Software Upgrade

• Schedule: May 11, 2025 (Sunday) 1:00 AM to 7:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be conducting a software upgrade of their network device to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to our network's configuration, which includes backup circuits, we expect only a partial impact on the internet and network connectivity, as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial network and internet connectivity disruption – ASB

• Status: Cancelled

• Event: Windows Servers Patching Activity

• Scheduled 1: April 26, 2025 (Saturday) | 9:30 AM – 02:30 PM (PHT) • Scheduled 2: April 27, 2025 (Sunday) | 9:30 AM – 04:30 PM (PHT)

• Activity Details: We wish to inform you about an upcoming maintenance activity scheduled for affected servers on April 26 - 27 2025. Our System and Administration Team will be conducting patching activities for our Windows Servers to ensure the security and stability of our systems.

Please be advised that the following services will encounter interruption a total of 60 minutes during the maintenance window per server:

Schedule 1: April 26, 2025 (Saturday) | 09:00 AM – 02:30 PM (PHT)

• PRTG Network Monitor (Primary) – Internal

• CCTV Server – Internal

• PRTG Network Monitor (Secondary) – Internal

• North Virginia DHCP Server

• North Virginia AD Server

Schedule 2: April 27, 2025 (Sunday) | 09:00 AM – 4:30 PM (PHT)

• Ubiquiti Wi-Fi Controller

• Finance Remote Desktop Server

• SG DHCP Server

• Primary Domain Controller

• Manila DHCP Server

• Finance File Server

• Manila AD Server

We will work diligently to complete the necessary updates as quickly as possible and minimize any disruption. If you have any questions or concerns regarding this maintenance activity, please feel free to reach out to our support team at helpme@emapta.com.

• Service Impact: No impact is expected on our Client/End user operation.

• Event: Partial Network Connectivity Interruption

• Schedule: April 25, 2025 (Friday) | 12:42 PM (PHT) – 05:14 PM (PHT) - Restored

• Activity Details:

We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 12:42 PM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Restored

• Event: Difficulties in Connecting to the Internet

• Schedule: April 24, 2025 (Thursday) | 03:54 PM (PHT) – 8:49 PM (PHT) - Restored

• Activity Details:

We are aware of the connectivity issues connecting to #EmaptaExperience affecting EPC Colombia. Our team is actively investigating the incident and has already escalated it to the service provider for further checking and resolution. Please be assured that this issue is being treated with the highest priority.

If you’re having trouble connecting to #EmaptaExperience, please use EMAPTA_EXP as a temporary alternative. For any additional support, please reach out to our Onsite Service Desk.

We will provide updates on this advisory as soon as we identify the root cause and have more details to share. Thank you for your patience and understanding.

• Service Impact: Difficulties in Connecting to #EmaptaExperience SSID