All systems are operational
Scheduled Maintenance
#SR-263497 | July 26, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Service Provider New Firewall Migration

• Schedule: July 26, 2025 (Saturday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

As part of the ongoing efforts to provide an enhanced security and protection to our network, one of our service providers will conduct a Next Generation Firewall Upgrade on July 26, 2025, from 12:00 AM – 06:00 AM (PHT).

During the maintenance window, we expect a minimal to no impact on internet and network connectivity as automatic failover mechanisms are in place to ensure service continuity.

Further updates shall be provided as soon as they are available.

• Service Impact: Minimal to No Impact on Internet and Network Connectivity - All PH Sites

#SR-262892 | July 26, 2025 | 6F PNB Building, Makati | Uninterruptible Power Supply Replacement

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

Past Incidents

5th July 2025

No incidents reported

4th July 2025

#INC-251145 | July 4, 2025 | SM Megatower/ SM Clark Building | Site to Datacenter Circuit Network Interruption

• Event: No Network and Internet Connectivity

• Incident: July 4, 2025 (Friday) | 11:24 PM (PHT) – 11:44 PM (PHT) - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 11:24 PM (PHT). This has been reported to our provider for further investigation.

Rest assured, we are closely monitoring the situation. Further updates will be provided as they become available.

• Service Impact: Total Network Interruption

3rd July 2025

#SR-250386 | July 03, 2025 | SM City Clark, Pampanga | Site to Datacenter Circuit Network Interruption

• Event: Loss of Internet Connectivity

• Incident: July 03, 2025 (Thursday) | 09:20 PM – 10:43 PM (PHT) - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 09:20 PM (PHT). This has been reported to our provider for further investigation.

We apologize for the inconvenience. Further updates shall be provided as soon as they are available.

• Service Impact: Major Impact on Internet and Network Connectivity

2nd July 2025

No incidents reported

1st July 2025

No incidents reported

30th June 2025

#INC-247939 | June 30, 2025 | SM City Clark, Pampanga | Site to Datacenter Circuit Network Interruption

• Event: Loss of Internet Connectivity

• Incident: June 30, 2025 (Monday) | 06:27 PM (PHT) – 09:37 PM - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 6:27 PM. This has been reported to our provider for further investigation.

We apologize for the inconvenience. Further updates shall be provided as soon as they are available.

• Service Impact: SM City Clark, Pampanga | Major Impact on Internet and Network Connectivity

#INC-247700 | June 30, 2025 | SM MegaTower, Ortigas & SM Clark Building Pampangga | Site to Datecenter Circuit Network Interruption

• Event: No Network Connectivity

• Incident: June 30, 2025 (Monday) | 1:37 PM – 3:21 PM (PHT) - Restored

• Activity Details:

Hi Team,

Please be informed that network services have been successfully restored. Internet connectivity is now back to normal, and you should be able to access your tools without issues.

We will continue to monitor the network to ensure stability. If you encounter any further issues, please don’t hesitate to reach out.

• Service Impact: Total Network Interruption

29th June 2025

No incidents reported

28th June 2025

#SR-246827 | June 28, 2025 | SM MegaTower, Ortigas| Site to Datacenter Circuit Network Maintenance, scheduled 3 weeks ago

• Event: Data Link Layer Testing

• Schedule: June 28, 2025 (Saturday) | 08:00 AM – 08:00 PM (PHT)

• Activity Details:

Hi Team,

Please be informed that one of our third-party providers will conduct a network maintenance and testing on June 28, 2025, from 08:00 AM – 08:00 PM (PHT) due to a recent incident that requires immediate action.

Please be advised that during the maintenance window, a 10-hour testing period will take place, which will result in a total downtime on one of our SMT Site to Datacenter circuits. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

27th June 2025

No incidents reported

26th June 2025

#INC-246161 | June 26, 2025 | Neutrinus Building, Baguio | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: June 26, 2025 (Thursday) | 05:42 – 05:43 PM (PHT) - Restored

• Activity Details:

Hi Team,

We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 05:42 – 05:43 PM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity