Past Incidents

• Event: No Network and Internet Connectivity

• Incident: July 4, 2025 (Friday) | 11:24 PM (PHT) – 11:44 PM (PHT) - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 11:24 PM (PHT). This has been reported to our provider for further investigation.

Rest assured, we are closely monitoring the situation. Further updates will be provided as they become available.

• Service Impact: Total Network Interruption

• Event: Loss of Internet Connectivity

• Incident: July 03, 2025 (Thursday) | 09:20 PM – 10:43 PM (PHT) - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 09:20 PM (PHT). This has been reported to our provider for further investigation.

We apologize for the inconvenience. Further updates shall be provided as soon as they are available.

• Service Impact: Major Impact on Internet and Network Connectivity

• Event: Loss of Internet Connectivity

• Incident: June 30, 2025 (Monday) | 06:27 PM (PHT) – 09:37 PM - For Monitoring

• Activity Details:

Hi Team,

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 6:27 PM. This has been reported to our provider for further investigation.

We apologize for the inconvenience. Further updates shall be provided as soon as they are available.

• Service Impact: SM City Clark, Pampanga | Major Impact on Internet and Network Connectivity

• Event: Data Link Layer Testing

• Schedule: June 28, 2025 (Saturday) | 08:00 AM – 08:00 PM (PHT)

• Activity Details:

Hi Team,

Please be informed that one of our third-party providers will conduct a network maintenance and testing on June 28, 2025, from 08:00 AM – 08:00 PM (PHT) due to a recent incident that requires immediate action.

Please be advised that during the maintenance window, a 10-hour testing period will take place, which will result in a total downtime on one of our SMT Site to Datacenter circuits. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

• Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
• Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
• Latency Issues – Delays in response times, particularly for real-time applications.
• Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed