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Scheduled Maintenance
#SR-225454 | June 04, 2025| IPLC Connectivity Maintenance

• Event: Cable System Replacement

• Schedule: June 04, 2025 (Wednesday) | 05:00 AM – 12:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be replacing the existing cable system between Lyon and Marseille route.

During the maintenance window, a maximum of 3-hour interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service Interruption in IPLC Connectivity

Past Incidents

10th January 2024

Ticket#10278489| December 13, 2023 (Wednesday) – January 10, 2024 (Wednesday)| EMAPTA IT Infrastructure Restrictive Change Period, scheduled 1 year ago

• Event : EMAPTA IT Infrastructure Restrictive Change Period

• Schedule : December 13, 2023 (Wednesday) – January 10, 2024 (Wednesday)

• Activity Details :

Hi Team,

Emapta is committed to delivering seamless and reliable IT Service throughout the holidays period, we understand for some of our customers this is the busiest time of the year, and the availability of our infrastructure is paramount. From December 13, 2023, through January 10, 2024, Emapta will be implementing a Restrictive Change Freeze period.

During this Change Freeze period, all changes to our systems and infrastructure will be temporarily restricted. We will only consider implementing essential changes that are necessary to maintain system availability, integrity, security, or legal compliance. This measured approach ensures that your operations remain uninterrupted and secure, allowing you to focus on your core business activities with confidence.

We understand that you may have questions or require further clarification regarding this Change Freeze. Our dedicated IT Change Manager and IT Infrastructure department are here to assist you and address any inquiries you may have. We sincerely appreciate your cooperation and understanding during this time.

29th October 2023

Ticket#10281699 | October 29, 2023 | Multiple Sites | Unplanned Emergency | Network Provider Maintenance - October 29, 2023, scheduled 1 year ago

• Event : Network Provider Maintenance -

• Schedule : October 29, 2023 (Sunday) | 7:00 AM – 9:00 (PHT)

• Activity Details : One of our internet service providers will conduct an emergency maintenance on Sunday October 29, 2023, from 7:00 AM to 9:00 AM. This maintenance is precautionary and non-service impacting. It will entail applying patches to various devices within their network to ensure the prevention of potential service disruptions in the future.

• Service Impact : precautionary and non-service impacting

28th October 2023

Ticket# | October 28, 2023 | NTB, BET, PNB | Unplanned Network Outage

[October 28, 2023 | 3:53 AM]

• Event : Unplanned Network Outage

• Schedule : October 28 2023 (Saturday) 3:53 AM- 4:00 AM (PHT)

• Incident Details : Unplanned Network Outage

• Service Impact : Partial Network and Internet Connectivity Outage

• Update: Issue has been reported to service provider for further investigation.

Ticket#10280706 | Multiple Dates and Site |Planned | Fortigate Migration, scheduled 1 year ago

• Event : Integration and Migration to New FortiGate

• Schedule :
October 28, 2023 (Saturday) | 6:00PM to 7:00PM (PH Time) – JMT

November 4, 2023 (Saturday) | 6:00PM to 7:00PM (PH Time) – SFS, OSB and TIP

November 11, 2023 (Saturday) | 6:00PM to 7:00PM (PH Time) – JKB, IBM and BET

November 18, 2023 (Saturday) | 6:00PM to 7:00PM (PH Time) – PNB and ASB

November 25, 2023 (Saturday) | 6:00PM to 7:00PM (PH Time) – GDB and NTB

• Activity Details :

As part of EMAPTA’s effort to improve our service, our Technical and Innovation team will be conducting a network maintenance to migrate services to a new firewall link for each site. Please see the above schedule for the details per site as the implementation of this will be in stages.

• Service Impact : Internet and Connectivity

27th October 2023

No incidents reported

26th October 2023

No incidents reported

25th October 2023

No incidents reported

24th October 2023

No incidents reported

23rd October 2023

No incidents reported

22nd October 2023

No incidents reported

21st October 2023

Ticket# | October 21, 2023 | EMPOWER | Authentication Issues with Empower

[October 21, 2023 | 12:30]

• Event : Unplanned Empower Authentication Issues

• Schedule : October 21, 2023 (Saturday) 12:30 pm - on-going (PHT)

• Incident Details : Unplanned empower authentication encountered both onsite and WFH.

• Service Impact : EMPOWER login

• Update: We have scheduled a maintenance activity to address and resolve the authentication issues that have been affecting our Empower system. This aimed at improving system’s performance and ensuring smooth operations.

• Update2: Our troubleshooting and maintenance efforts have successfully resolved the authentication issues in our Empower system. Following thorough checks, we can confirm that the Empower authentication is now functioning as expected.

20th October 2023

No incidents reported

19th October 2023

No incidents reported

18th October 2023

Ticket# | October 18, 2023 | GDB | Unplanned Power Interruption

• Event : Unplanned Power Interruption

• Schedule : October 18, 2023 (Wednesday) 5:20 P.M. - 6:12 P.M. (PHT)

• Incident Details : Unplanned power interruption,

• Service Impact : Power Interruption in the building