Past Incidents

• Event :
Third Party Network Maintenance | Migrate cable to new section

• Schedule :
November 04, 2023 (Saturday) 7:00 AM to 3:00 PM (PHT)

• Activity Details : Due to the new road layout given to one of our Internet service providers third party, they are required to migrate cables to new sections.

• Service Impact : IPLC Connectivity

• Status: Completed

• Event : Third Party Network Essential Maintenance | Shelf Replacement

• Schedule : November 01, 2023 (Wednesday) 1:00 PM to November 03, 2023 (Friday) 4:00 AM (PHT)

• Activity Details : One of our Internet service providers third party will perform Shelf replacement in Zafarana cable landing station within Segment-X1.

• Service Impact : IPLC Connectivity

• Status: Completed

• Event : Third Party Network Essential Maintenance | Optical and Power Reconfiguration

• Schedule : October 30, 2023 (Monday) | 1:00 PM to 3:00 PM (PHT)

• Activity Details : one of our Internet service providers third party will perform essential maintenance for Optical and Power Reconfiguration on October 30, 2023.

• Service Impact : IPLC Connectivity

• Status: Completed

• Event : Network Provider Maintenance -

• Schedule : October 29, 2023 (Sunday) | 7:00 AM – 9:00 (PHT)

• Activity Details : One of our internet service providers will conduct an emergency maintenance on Sunday October 29, 2023, from 7:00 AM to 9:00 AM. This maintenance is precautionary and non-service impacting. It will entail applying patches to various devices within their network to ensure the prevention of potential service disruptions in the future.

• Service Impact : precautionary and non-service impacting

[October 28, 2023 | 3:53 AM]

• Event : Unplanned Network Outage

• Schedule : October 28 2023 (Saturday) 3:53 AM- 4:00 AM (PHT)

• Incident Details : Unplanned Network Outage

• Service Impact : Partial Network and Internet Connectivity Outage

• Update: Issue has been reported to service provider for further investigation.

[October 21, 2023 | 12:30]

• Event : Unplanned Empower Authentication Issues

• Schedule : October 21, 2023 (Saturday) 12:30 pm - on-going (PHT)

• Incident Details : Unplanned empower authentication encountered both onsite and WFH.

• Service Impact : EMPOWER login

• Update: We have scheduled a maintenance activity to address and resolve the authentication issues that have been affecting our Empower system. This aimed at improving system’s performance and ensuring smooth operations.

• Update2: Our troubleshooting and maintenance efforts have successfully resolved the authentication issues in our Empower system. Following thorough checks, we can confirm that the Empower authentication is now functioning as expected.