All systems are operational

Past Incidents

27th April 2022

Ticket#10137519 | Internet Service Provider | Planned Internet Service Provider Maintenance (April 27, 2022), scheduled 3 years ago

[4/28/2022 | 10:35 AM] • This maintenance has been completed successfully. No outstanding alerts have been observed/reported related to this maintenance.

[4/19/2022 | 2:34 PM] • Please be advised there will be a scheduled maintenance on Wednesday, April 27, 2022, to be conducted by one of our Internet Service Provider. The maintenance window will be from 6:00PM to 12:00MN, April 27, 2022 (PHT). During the maintenance window, Our internet service provider has advised us of potential increase on latency via their circuit.

25th April 2022

No incidents reported

24th April 2022

Ticket#10137206 | JMT Building Ortigas | Planned Annual Preventive Maintenance, scheduled 3 years ago

[4/24/2022| 5:38 PM] • Please be advised that the maintenance has been completed successfully, we have checked the functionality of all site devices and have tested operationally.

[4/18/2022| 3:53 PM] • Please be advised that there is upcoming power maintenance at our office in JMT Building in Ortigas. Meralco will shutdown the JMT Power Center to give way to their annual inspection and tightening of terminals on April 24, 2022 (Sunday) from 8:00 AM to 5:00 PM (PHT). During the maintenance, generator sets will not be available and our internet connectivity onsite will also not be available as we will initiate a graceful shutdown of our network devices.

Ticket#10137525 | The JMT Corporate Building | Planned Infrastructure Risk Analysis and mitigation plan, scheduled 3 years ago

[4/24/2022| 10:19 PM] • This maintenance has been completed successfully, all site devices has proven operational. Affected services are confirmed up and running.

[4/19/2022| 2:49 PM] • We filed a change request to conduct an Infrastructure Risk Analysis and mitigation plan at The JMT Corporate Building on April 24, 2022 (Sunday) from 6:00 am to 7:00 am. During the maintenance the whole site will experience intermittent LAN and internet connectivity.

Ticket#10135796 | St. Francis Square Building |Planned RISE Network Device Firmware Upgrade, scheduled 3 years ago

[4/24/2022| 6:21 AM] • This maintenance has been completed successfully, all affected services has been restored and confirmed up/running.

[4/17/2022| 6:21 AM] • Please be advised that the scheduled maintenance of our Internet Service Provider has been moved to April 24, 2022 (Sunday), from 2:00 AM to 6:00 AM.

[4/11/2022| 9:50 AM] • Please be advised there will be scheduled maintenance on Sunday, April 17, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 2:00 AM to 6:00 AM (PHT). The purpose of this maintenance is to resolve current problems listed from health checks generated by Network Management System and to upgrade device firmware to a more stable version. During the maintenance, a maximum of 15 to 30 minutes of downtime is expected for one of the clients at St. Francis Square. Traffic to Sydney Gateway by design is expected to failover to the secondary path and a slight increase in latency is expected.

23rd April 2022

Ticket#10138462 | GELDC Building, IBM Plaza Building, ETPI Data Center | Data Center Outage

[April 23, 2022 | 11:23AM] • Please be advised that services at one of our Data Centers have been observed down. The current cause is unknown and we are currently in contact with our service provider. Due to only having one uplink to our Data Center, our offices at Angeles and IBM Plaza, Quezon City may experience no connectivity. Users connecting to our VPN are also impacted by this outage, and attempts to connect may fail.

[April 23, 2022 | 12:52PM] • We are currently in contact with our service provider and connections to our offices in Angeles and IBM Plaza, Quezon City have been restored. Our provider is currently working on the remaining issues with our services.

[April 23, 2022 | 5:42PM] • Issues relating to the unexpected power outage at one of our Data Centers have been resolved. All systems should be operational at this time. The incident report for this issue will be provided once released by our service provider.

Ticket#10137524 | The Ignacia Place Building | Planned Infrastructure Risk Analysis and mitigation plan, scheduled 3 years ago

[4/26/2022| 2:28 PM] • This activity was successfully completed on April 23, 2022 (Saturday). Internet and network connectivity have been restored and observed stable for the past few days. No issues were monitored during this time.

[4/19/2022| 2:49 PM] • We filed a change request to conduct an Infrastructure Risk Analysis and mitigation plan at The Ignacia Place Building on April 23, 2022 (Saturday) from 3:00 pm to 4:00 pm. The whole site will experience intermittent LAN and internet connectivity during the maintenance period.

22nd April 2022

No incidents reported

21st April 2022

No incidents reported

20th April 2022

No incidents reported

19th April 2022

No incidents reported

18th April 2022

No incidents reported

17th April 2022

Ticket#10136471 | The Ignacia Place (TIP) | Planned Network and UPS Maintenance, scheduled 3 years ago

[4/17/2022 | 11:06PM] • Please be advised that the Maintenance has been completed successfully. Network Connectivity is now restored, We have tested the affected circuit and has been proven operational. Affected services are confirmed up and running. An incident Report will be provided once available.

[4/17/2022 | 1:45 PM] • Please be advised that we will be needing to extend our maintenance window at The Ignacia Place Building, we encountered some technical issues on the internet onsite and were currently in coordination with our ISP provider to restore the Internet Connectivity at The Ignacia Place Building.

[4/13/2022 | 4:19 PM] • Please be advised that there is a scheduled maintenance activity on Sunday, April 17, 2022 for the upgrade of network device and UPS firmware. This maintenance aims to update the UPS firmware to a more stable version. During the maintenance window, users onsite and users remoting their machines onsite will experience intermittent connection.

16th April 2022

No incidents reported