Past Incidents

[5/18/2022 | 11:26 PM] • This scheduled maintenance has been postponed by the building admin due to adverse weather conditions that may affect the functionality of the transformer to be delivered.

[5/3/2022 | 8:15 AM] • Please be advised that there is upcoming maintenance at our office in PNB the building admin will conduct two separate Electrical System Shutdown on May 21, 2022 (Saturday) from 9:00 AM to 9:00 PM. And May 28, 2022 from 9:00 AM to May 29, 2022, 9:00 PM. During the maintenance window, a total power loss is expected for the whole building and we will initiate a graceful shutdown of our network devices to maintain device integrity.

[5/19/2022 | 6:35 AM] • Please be advised that the activity of the building admin at the basement area in PNB Building in Makati has been confirmed as postponed, due to adverse weather conditions that may affect the functionality of the transformer to be delivered. Our Team will send another notification once we received an advisory from the building admin that the activity has a new schedule.

[5/3/2022 | 8:10 AM] • Please be advised that our office on the Lower Ground Floor at PNB Building in Makati will not be accessible on the following dates. May 19, 2022 from 9:00 PM to May 21, 2022 9:00 PM - (Delivery and Installation of Service Transformer), May 26, 2022 9:00 PM to May 29, 2022 9:00 PM (Delivery and Installation of Oil Immersed Transformer). The basement will be used by the building admin as a work area for the transformer replacement project.

[4/26/2022 | 10:23 PM] • Please be advised that there is an upcoming maintenance activity on Wednesday, May 4, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 6:00 PM to 2:00 AM (PHT) with an expected impact of an additional latency and loss of protection via their circuit.

[5/5/2022 | 7:00 AM] • Maintenance has been completed successfully.

[5/4/2022 | 8:10 PM] • Please be advised that our Data Center has resolved their power issue and are now running on primary power as of 8:00PM, May 4, 2022. None of our network devices or systems located in the Data Center were affected by this incident and no downtime was experienced as well.

[5/3/2022 | 3:01 PM] • Please be advised that there is an ongoing power outage at one of our Data Center as of May 3, 2022 2:31 PM. The Data Center power supply is currently running through genset. Our Data Center is currently investigating the cause of the outage.

[5/3/2022 | 4:56 PM] Please be advised that our datacenter provider is currently conducting restoration works. They advised also that the power outage was caused by a construction incident that affect one of their power poles.

[5/3/2022 | 9:51 PM] Please be advised that our datacenter provider is still conducting restoration works. Datacenter operations and critical components are normal and power supply is currently running through power generator.

[5/4/2022 | 8:00 PM] TIM Carmona Data Center has resolved their power issue and are now running on primary power as of 8:00PM today, May 4, 2022.

[5/1/2022| 9:50 AM] • The scheduled maintenance at Neutrinus Building (Baguio) has been completed. All network devices are currently operational and accessible. Network connectivity onsite has been restored an all workstation onsite has an internet connection.

[4/30/2022| 8:43 AM] • We received a memo from our Building Admin in Neutrinus Building (Baguio) that they will conduct a Planned Power Shut Down on May 1, 2022 (Sunday) from 6:30 AM - 8:00 AM. During the maintenance, we will initiate a graceful shutdown of our networking devices to maintain device configuration integrity.

[4/29/2022 | 11:10 PM] • Please be advised that the UPS maintenance has been completed successfully. No outstanding alerts/issues has been observed related on this maintenance.

[4/27/2022 | 3:05 PM] • Please be advised of an upcoming UPS maintenance at GELDC Building, Angeles office scheduled for April 29, 2022 from 5:30PM to 6:30PM. During the maintenance window, please expect intermittent network and internet connectivity.

[4/28/2022 | 7:03 PM] • Please be advised that the main power has been restored at our EMAPTA Baguio office since 4:24 PM today, Thursday, 28 April 2022. All network devices are currently operational and accessible. No outstanding alerts have been observed related to this power outage.

[4/28/2022 | 1:22 PM] • Please be advised that there is a power outage experienced on Emapta Pilando Center Baguio at 1:09 PM today. The Building power supply is currently running through a power generator and were still in coordination with the building admin to get the root cause of this outage.