Past Incidents

[06/14/2022 | 4:38 AM (PHT)] • Please be advised that the maintenance has been completed successfully. All affected circuits have been proven operational. IPLC and VPC latency are within the normal range.

[05/27/2022 | 2:55 PM (PHT)] • Our service provider will perform firmware upgrades to improve network resiliency and stability. Please expect a maximum of 4 x 60 minutes outage on June 13, 2022 6:00 PM to 2:00 AM (PHT).

[June 6, 2022, | 2:35 PM] • Please be advised that the maintenance has been completed successfully, we have checked the affected circuit, and has been proven operational. IPLC and VPC latency are within the normal range.

[May 28, 2022 | 4:08PM] • Our service provider will be performing cable relocation due to road works. The expected impact will be an increase in latency and loss of protection during the maintenance period.

[6/5/2022 | 9:50 AM] • Please be advised that the maintenance has been completed successfully. No outstanding alerts has been observed related on this maintenance.

[5/27/2022 | 2:49PM (PHT)] • Our service provider will perform troubleshooting and rectification of high span loss. During the maintenance window of June 3, 2022, 5:00PM - 9:00PM (PHT), please expect impact of increased latency on the IPLC.

[5/30/2022 | 2:58 PM] Please advised that Global Eco Link Development Corporation Building power supply is now running to its main power line as of 2:35 PM. There is no scheduled or planned power interruption for today per asking the admin in GELDC.

[5/30/2022 | 2:25 PM] • Please be advised that there is an ongoing power outage on Global Eco Link Development Corporation at 2:09 PM today. The Building power supply is currently running through a power generator.

[5/29/2022 | 10:56 PM] Please be advised that the scheduled maintenance at The Ignacia Place Building (Quezon City) has been completed successfully. The scheduled maintenance for May 29, 2022 8:00PM at PNB Building (Makati) will be rescheduled to a later date. When a new date for the PNB Building (Makati) maintenance has been identified, a notification advisory will be sent.

[5/26/2022 | 12:39 AM] • Please be advised that we will be conducting preventive maintenance at The Ignacia Place Building (Q.C) on May 29, 2022, at 8:00 AM, and PNB Building (Makati) on May 29, 2022 (Sunday) at 8:00 PM. During the maintenance, a maximum of 30 mins. downtime will experience during the maintenance window.

[5/26/92022 | 10:53 PM] Please be advised that the scheduled maintenance at The Ignacia Place Building (Quezon City) has been completed successfully. The scheduled maintenance for May 29, 2022, at 8 PM at PNB Building (Makati) will be rescheduled to a later date. When a new date for the PNB Building (Makati) maintenance has been identified, a notification advisory will be sent.

May 24, 2022 | 9:39 AM • The uplink going to one of our Data Centers has monitored up at around 9:24 AM, were still chasing our Internet Service Provider for the root cause of the issue. Will provide the reason for the outage once we received them.

May 24, 2022 | 9:13 AM • Our Data Center uplinks going to Saint Francis Square is currently monitored down. One of our Data Center uplinks is still active and the impact onsite should be minimal to no impact. We already raised the issue to our ISP for their investigation and resolution.

[May 21, 2022 | 1:40PM (PHT)] • The issue has been identified and mitigated. Network connectivity to the affected sites should have returned.

[May 21, 2022 | 12:18PM (PHT)] • There are ongoing network issues affecting multiple sites that may limit network and internet connectivity at the above-mentioned sites. We are currently investigating and looking for the root cause of the issue.