Past Incidents

• Event : Software Upgrade on Third-party Provider's core routers.

• Schedule : May 21, 2023 (Sunday) | 5:00 AM – 9:00 AM (PHT)

• Activity Details : The third-party provider from our internet service provider will be performing upgrading the software on one of their core routers to the latest version

• Service Impact : Partial to none.

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 17, 2023 (Wednesday) | 5:00 AM to 12:00 PM (PHT) - Completed

• Activity Details : Our service provider has been successfully completed this maintenance activity.

• Service Impact : Latency Increase on TIM IPLC to UK Connectivity

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 17, 2023 (Wednesday) | 5:00 AM to 12:00 PM (PHT)

• Activity Details : One of our ISP’s supplier(BICS) will be performing essential maintenance in order to relocate fibre because of the construction of the tramway at Rue Salengro, in Marseille.

• Service Impact : Latency Increase on TIM IPLC to UK Connectivity

• Event : BICS 3rd Party Essential Maintenance

• Schedule : May 16, 2023 (Tuesday) | 6:00 AM to 1:00 PM (PHT)

• Activity Details : One of our ISP’s supplier(BICS) are seeing a high span loss on the link between Paris and Marseille. BICS have isolate the problem between Montpelier and Pichu. Based on out in-service OTDR test BICS have located the issue in Montepelier. The goal of this maintenance is to investigate and solve this high span loss together with the fiber supplier and the equipment vendor on site in the data center of Montpelier.

• Service Impact :Latency Increase on TIM IPLC to UK Connectivity

• Status: Completed

• Event : XTC-10 Shelf-5 Replacement

• Schedule : May 09, 2023 (Tuesday) | 3:00 PM – May 10, 2023 (Wednesday) | 6:00 AM (PHT) - Cancelled • Reschedule :May 15, 2023 (Monday) | 3:00 PM – May 16, 2023 (Tuesday) | 6:00 AM (PHT) - Cancelled

• Activity Details : The third-party service provider has been rescheduled this maintenance activity as indicated above.We apologize for the inconvenience that might it cause. Thank you for your patience and understanding.

• Service Impact : Total Outage on NCP IPLC Connectivity

• Event : XTC-10 Shelf-5 Replacement

• Schedule : May 09, 2023 (Tuesday) | 3:00 PM – May 10, 2023 (Wednesday) | 6:00 AM (PHT)

• Activity Details : The third-party provider from our internet service provider will be performing an XTC-10 Shelf-5 replacement in Zafarana cable landing station to eradicate PIN bend issue on slot 5-B-2. During the maintenance window, there will be a fifteen (15) hours downtime on the affected circuit however due to our network setup the traffic will be automatically failover to the VPN connection which resulting to a latency increase on NCP VPC’s connection.

• Service Impact : Total Outage on NCP IPLC Connectivity

• Event : Internet Service Provider Network Interruption

• Unscheduled : May 08, 2023 (Monday) | 2:46 AM – 10:10 AM (PHT) – Restored and for stability monitoring

• Activity Details : We have monitored that the affected internet circuit earlier is now up for 2hrs and 45 minutes and for stability monitoring. We already requested for the official RFO/RCA from our service provider and will provide to you once available and upon your request.

• Service Impact : Partial Impact on Internet and Network Connectivity - JMT

• Event : Internet Service Provider Network Interruption

• Unscheduled : May 08, 2023 (Monday) | 2:46 AM (PHT) - Ongoing

• Activity Details : We have observed that one of our internet circuit at JMT is currently down and we are already coordinating this to our service provider to further check the this. During the incident time, a partial to no impact on internet and network connectivity will be experience as we have another backup internet circuit uplink available however this might result to an overutilization since all network and internet traffic will be carry over by the backup uplink.

• Service Impact : Partial Impact on Internet and Network Connectivity - JMT

[May 4, 2023 | 1:09PM] • Event : Third-party Network Provider Outage

• Details : One of our links going to our Datacenter is experiencing an outage. No impact is expected as another uplink is operational.

• Service Impact : Partial Outage to internet and network connectivity.

RFO: Restored underground fiber cut.