All systems are operational
Scheduled Maintenance
#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

11th July 2024

Ticket#10376980 | July 11-12, 2024| All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 11 months ago

• Event : Nexus2 Device Reload

• Scheduled : July 11, 2024 (Thursday) | 8:00 PM to July 12, 2024 (Friday) | 6:00 AM (PH Time Zone)

• Activity Details : Hi Team,

One of our data center uplink providers will be having a system maintenance on their Nexus device.

This is a non-service impacting activity as they confirmed that our leased line from our Site to Datacenter circuit is unaffected.

• Service Impact : Non-Service Impacting

Ticket#10376843| July 07, 2024| All Sites| Internet Service Provider Network Maintenance, scheduled 11 months ago

• Event : Migration of new IX Core Device

• Schedule : July 07, 2024 (Sunday) | 1:00 AM to 5:00 AM (PH Time Zone) - Completed

• Activity Details : Our data center internet uplink provider has been successfully completed this maintenance activity.

• Service Impact : Non-Service Impacting

• Event : Migration of new IX Core Device

• Schedule : July 07, 2024 (Sunday) | 1:00 AM to 5:00 AM (PH Time Zone)

• Activity Details : One of our data center internet uplink providers will be conducting a migration on one of their core devices to enhance their service availability and internet quality.

This is a non-service impacting activity as they will drain the traffic to the affected content delivery network (CDN) prior the actual activity.

• Service Impact : Non-Service Impacting

8th July 2024

Network and Internet Ticket#10377636 | July 08, 2024 | TIP | Site to Datacenter Circuit Network Interruption

• Event: Site to Datacenter Circuit Network Interruption

• Incident Date / Time : July 08, 2024 (Thursday) | 3:44 AM - 11:30 AM

• Service Impact : Partial Impact on Network and Connectivity

• Update: Issue has been resolved by service provider, replaced faulty UPS.

7th July 2024

No incidents reported

6th July 2024

Ticket#10376614 |July 06, 2024 |All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 11 months ago

• Event : Internet Service Provider Essential Maintenance

• Schedule : July 06, 2024 (Saturday) | 9:00 AM – 5:00 PM (PHT)

• Activity Details : Hi Team,

One of our Internet service providers will be conducting a maintenance to perform essential fiber rectification due to High Span Loss monitored, causing error to their loading services. During the maintenance, the affected internet circuit will be unavailable however due to our way the network is setup, a partial impact on network and internet connectivity is expected as we have another available internet uplink that serve as a backup.

• Service Impact : Partial to no impact on internet and network connectivity – All Sites

5th July 2024

Ticket#10376611 | July 05, 2024 | Planned | IPLC Connectivity Maintenance, scheduled 11 months ago

• Event : Network Provider Maintenance | Firmware upgrade

• Schedule : July 05, 2024 (Friday) 4:00 PM – July 06, 2024 (Saturday) 12:00 AM (PH-time)

• Activity Details : Hi Team, One of our Internet Service Providers will be conducting a maintenance to upgrade the system firmware.

During the maintenance, no downtime or service impact is expected

• Service Impact : No impact

4th July 2024

INFINIVAN Ticket#10376643 | July 4, 2024 | All Sites | Unplanned | Internet Service Provider Network Interruption

• Event : Partial Outage on Network and Internet Connectivity

•Incident Date/Time : July 4, 2024, 2024 (Thursday) | 4:24 AM – 10:35 PM – Restored and for stability monitoring

• Activity Details : Our service provider field engineers already arrived at the fault location and rectified the damaged fibers that affected our circuit. As of now our internet uplink circuit is UP and for stability monitoring.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Outage on Network and Internet Connectivity

•Incident Date/Time : July 4, 2024, 2024 (Thursday) | 4:24 AM - ongoing

• Activity Details : Hi Team,

We have observed that one of our internet circuit is down and we already coordinated this to our service provider for their further checking.

But due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

Ticket#10376622 | July 4, 2024| Unplanned | NCP IPLC Connectivity Outage - RESTORED

• Event: Service Provider Network Interruption

• Incident Date / Time : July 04, 2024 (Thursday) | 12:33 AM – Restored and for stability monitoring

• Activity Details: Hi NCP Team,

Please be advised that the circuit is now back up as of 10:36 PM (PHT).

We will be monitoring its stability and will coordinate with our service provider for the root cause analysis which will be available upon request.

• Service Impact : Latency Increase on NCP VPC/RDP

• Event : Service Provider Network Interruption

• Incident Date / Time : July 04, 2024 (Thursday) | 12:33 AM – Ongoing (PHT)

• Activity Details : Hi Team,

We have monitored that the NCP IPLC is currently down and we already coordinated this to our service provider for their investigation.

During the incident time, a latency increase on NCP’s VPC/RDP is expected as the connection will automatically failover on the VPN connection that serve as a backup.

We apologize for any inconvenience it might have cause.

• Service Impact : Latency Increase on NCP VPC/RDP

3rd July 2024

Network and Internet Ticket#376255 | July 3, 2024 | JKB | Network and Internet Interruption

• Event : Network and Internet Interruption | JKB

• Schedule : July 3, 2024 | 6:29 AM – 9:25 AM - resolved and for monitoring

• Activity Details : This is to inform you that this incident has been resolved and is now under monitoring.

As confirmed onsite, all affected client staff at JKB are now able to connect to the internet, both wired and wireless.

• Service Impact : Network and Internet Connectivity at JKB

• Event : Network and Internet Interruption | JKB

• Schedule : July 3, 2024 | 6:29 AM – ongoing

• Activity Details : In relation to the incident experienced from yesterday, we have received reports indicating that some users from JKB are currently experiencing difficulties connecting to the internet.

We are actively investigating this issue and being addressed with utmost priority. We apologize for any inconvenience this may have caused.

• Service Impact : Network and Internet Connectivity at JKB

2nd July 2024

Ticket# | July 2, 2024 | SFS, OSB, JKB |Partial Network and Internet Interruption

• Event : Network and Internet Interruption | SFS, OSB, JKB

• Schedule : July 2, 2024 | 03:08 PM – July 3, 2024 | 09:56 AM – resolved and for monitoring

• Activity Details : We have received confirmation from our service provider that the affected circuits were restored around 9:55

• Service Impact : Network and Internet Connectivity

• Event : Network and Internet Interruption | SFS, OSB, JKB

• Schedule : July 2, 2024 | 03:08 PM – ongoing

• Activity Details : Unscheduled Network Incident

The IT Support team has completed the application of changes to restore services for affected clients. We are currently working with our third-party vendor to restore the affected circuits.

• Service Impact : Network and Internet Connectivity

• Event : Network and Internet Interruption | SFS, OSB, JKB

• Schedule : July 2, 2024 | 03:08 PM – ongoing

• Activity Details : Unscheduled Network Incident

A network disruption has been observed as of 03:08 PM today, impacting the SFS, OSB, and JKB offices.

This issue has been duly reported to our network provider for investigation.

During the incident, a partial impact on internet and network connectivity is expected as we have another uplink internet circuit available that serve as a backup.

• Service Impact : Network and Internet Connectivity

1st July 2024

No incidents reported

30th June 2024

No incidents reported

29th June 2024

Ticket#XXX | June 29, 2024 | Planned | Next-Gen Firewall Firmware Upgrade - Continuation of Activity, scheduled 1 year ago

• Event : Next-Gen Firewalls Firmware upgrade

• Schedule : June 29, 2024 (Saturday) | 09:00 AM – 2:00 PM (PHT)

• Activity Details : Please be informed that the continuation of this activity is scheduled for Saturday, June 29th, between 9:00 AM and 2:00 PM.

The objective of this activity is to finalize the pending firewall firmware upgrades.

It is anticipated that there will be no operational impact during this period.

• Service Impact : No Expected Impact

28th June 2024

Ticket#10374695 | June 28, 2024 | ALL SITES | Partial Interruption on Network and Internet Connectivity

• Event : Partial Interruption on Network and Internet Connectivity

• Incident Date/Time : June 28, 2024 (Friday) | 3:38PM to 3:39 PM- For monitoring

• Activity Details: We have detected a few seconds of disruption in one of our internet uplinks, resulting to a brief interruption in internet connectivity. The affected circuit has since been restored and is currently under continuous monitoring.

We are presently collaborating with our third-party provider to determine the root cause of this incident.

Due to the way our network is set up, there will be minimal to no impact on network and internet connectivity as we have another available circuit uplink to carry over the load traffic.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites