All systems are operational
Scheduled Maintenance
#SR-235976 | June 15, 2025 | PNB Building - Makati | Site to Datacenter Circuit Network Maintenance

• Event: Circuit Breaker Inspection and Maintenance

• Schedule: June 15, 2025 (Sunday) | 05:00 PM – 06:00 PM (PHT)

• Activity Details:

Due to the recent incidents occurred on one of our site-to-datacenter circuit on PNB Building – Makati. One of our service providers will conduct a maintenance to inspect the circuit breaker of their network equipment inside the building.

During the maintenance window, a maximum of 30-minutes interruption on one of our PNB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

27th October 2024

Ticket#SR-87614 | October 27, 2024 | PNB Makati Site | Uplink Migration, scheduled 7 months ago

• Event : Planned Maintenance Activity | Uplink migration at PNB Makati Site

• Schedule : Sunday October 27, 2024 | 8:00 AM to 6:00 PM PHT

• Activity Details :

Please be informed that we will be conducting a planned network maintenance at our PNB Makati site from 8:00 AM 6:00 PM on October 27, 2024.

The planned maintenance will focus on PNB traffic migration from Core switch to SDWAN uplink.

During the maintenance, we are expecting a possible disconnection to the network for both wired & wireless. The impact is isolated per target VLAN during the migration.

• Service Impact : Intermittent Wired & Wireless Connection for 30 mins

26th October 2024

Ticket#SR-87602 | October 26, 2024 | Orient Square Building (OSB) Site | Uplink Migration, scheduled 7 months ago

• Event : Planned Maintenance Activity | Uplink migration at OSB Site

• Schedule : Saturday October 26, 2024 | 8:00 AM to 6:00 PM PHT

• Activity Details :

Please be informed that we will be conducting a planned network maintenance at our OSB site from 8:00 AM 6:00 PM on October 26, 2024.

The planned maintenance will focus on OSB traffic migration from Core switch to SDWAN uplink.

During the maintenance, we are expecting a possible disconnection to the network for both wired & wireless. The impact is isolated per target VLAN during the migration.

• Service Impact : Intermittent Wired & Wireless Connection for 30 mins

19th October 2024

Ticket#SR-87601 | October 19 & 20, 2024 | Saint Francis Square (SFS) Site | Uplink Migration, scheduled 7 months ago

• Event : Planned Maintenance Activity | Uplink migration at SFS Site

• Schedule : October 19 (Saturday) & 20 (Sunday), 2024 | 8:00 AM to 6PM PHT

• Activity Details : This is to confirm that the activity has been completed successfully.

• Service Impact : Intermittent Wired & Wireless Connection for 30 mins

• Event : Planned Maintenance Activity | Uplink migration at SFS Site

• Schedule : October 19 (Saturday) & 20 (Sunday), 2024 | 8:00 AM to 6PM PHT

• Activity Details :

Please be informed that we will be conducting a planned network maintenance at our SFS site from 8:00 AM 6:00 PM on October 19 & 20.

The planned maintenance will focus on SFS traffic migration from Core switch to SDWAN uplink.

During the maintenance, we are expecting a possible disconnection to the network for both wired & wireless. The impact is isolated per target VLAN during the migration.

• Service Impact : Intermittent Wired & Wireless Connection for 30 mins

Ticket#SR-91213 | October 19, 2024 | SFS Site | Third Party Service Provider Maintenance Activity, scheduled 7 months ago

• Event : Planned Maintenance Activity | Backhaul link migration by service provider

• Schedule : October 19, 2024 (Saturday) | 1:00AM – 3:00AM PHT

• Activity Details : Dear Team,

This is to inform you that there will be a network maintenance activity by one of our Site-to-Data Center providers.

The activity will focus on migrating one of their backhaul links for increase service availability.

No service impact expected for this activity.

• Service Impact : Non-service impacting

Ticket#91214 | October 19, 2024 | Secure Parking RISE DIA | Third Party Service Provider Maintenance Activity, scheduled 7 months ago

• Event : Planned Maintenance Activity | Backhaul link migration by service provider

• Schedule : October 19, 2024 (Saturday) | 1:00AM – 3:00AM PHT

• Activity Details : Dear Team,

This is to inform you that there will be a network maintenance activity by one of our Site-to-Data Center providers. The activity will focus on migrating one of their backhaul links for increase service availability.

No downtime expected, but changes in latency may be experienced during the maintenance window.

• Service Impact : Possible increase in latency within maintenance window

14th October 2024

No incidents reported

13th October 2024

Ticket#SR-87617 | October 13, 2024 | The Ignacia Place (TIP) | Uplink Migration, scheduled 8 months ago

• Event : Planned Maintenance Activity | Uplink migration at TIP Site

• Schedule : Sunday October 13, 2024 | 8:00 AM to 6:00 PM PHT - Completed

• Activity Details :

This maintenance activity has been completed as scheduled.

• Service Impact : Possible Wireless & Wired Connectivity Disconnection

• Event : Planned Maintenance Activity | Uplink migration at TIP Site

• Schedule : Sunday October 13, 2024 | 8:00 AM to 6:00 PM PHT

• Activity Details :

Please be informed that we will be conducting a planned network maintenance at our TIP site from 8:00 AM 6:00 PM on October 13, 2024.

The planned maintenance will focus on TIP traffic migration from Core switch to SDWAN uplink.

During the maintenance, we are expecting a possible disconnection to the network for both wired & wireless. The impact is isolated per target VLAN during the migration.

• Service Impact : Possible Wireless & Wired Connectivity Disconnection

12th October 2024

No incidents reported

11th October 2024

Network and Internet #INC-93844 | October 11, 2024 | SCT| Partial Interruption on Network and Internet Connectivity

We would like to inform you that the circuit has been successfully restored. Testing has been completed, and we have verified that redundancy is now fully operational.

We will continue to monitor the connection to ensure ongoing stability and will provide updates if needed.

10th October 2024

No incidents reported

9th October 2024

No incidents reported

8th October 2024

Network and Internet Ticket#SR-92081| October 8, 2024 | TIP SITE | Site to Datacenter Circuit Network Interruption - RESTORED

• Event : Partial Outage on Network and Internet Connectivity

• Incident Time/Date : October 08, 2024 (Tuesday) | 09:37 PM (PHT) – October 9, 2024 (Wednesday) | 1:13 AM (PHT) - Restored

• Activity Details : Hi Team,

Please be informed that the affected circuit restored at around 1:13 AM, and we are closely monitoring the connection's stability.

We already requested for an RCA/IR and shall provide to you once made available and upon your request.

• Service Impact : Partial Impact on Internet and Network Connectivity – TIP Site

• Event : Partial Outage on Network and Internet Connectivity

• Incident Time/Date : October 08, 2024 (Tuesday) | 09:37 PM (PHT) - Ongoing

• Activity Details : Hi Team,

Please be informed that one of our Site to Datacenter Circuit currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – TIP Site

7th October 2024

No incidents reported

6th October 2024

No incidents reported

5th October 2024

No incidents reported