All systems are operational
Scheduled Maintenance
#SR-235976 | June 15, 2025 | PNB Building - Makati | Site to Datacenter Circuit Network Maintenance

• Event: Circuit Breaker Inspection and Maintenance

• Schedule: June 15, 2025 (Sunday) | 05:00 PM – 06:00 PM (PHT)

• Activity Details:

Due to the recent incidents occurred on one of our site-to-datacenter circuit on PNB Building – Makati. One of our service providers will conduct a maintenance to inspect the circuit breaker of their network equipment inside the building.

During the maintenance window, a maximum of 30-minutes interruption on one of our PNB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

26th October 2024

Ticket#SR-97863| October 26 & 27, 2024 | JEG Cebu Site | Third party maintenance activity, scheduled 7 months ago

• Event : Internet Service Provider Scheduled Maintenance Activity

• Schedule : October 26 & 27, 2024 (Saturday and Sunday) | 1:00AM – 5:00AM PHT

• Activity Details : Dear Team,

This is to inform you that there will be a network maintenance activity by one of our Site-to-Data Center providers at JEG site at Cebu. The activity will focus on the software upgrade on one of their core devices in Cebu.

Due to the configuration of our network having backup circuits, we only expect partial impact on internet and network connectivity of users at site. This may manifest as slow application performance and intermittent VOIIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – JEG Site

23rd October 2024

Ticket#INC-100231| October 23, 2024| JMT| Building Power Maintenance, scheduled 7 months ago

• Event : JMT Power Shutdown from Ground Floor to 7th Floor

• Schedule : Planned JMT Building Power Maintenance

• Activity Details : This is to confirm that the power maintenance at JMT Bldg. was successfully completed as scheduled.

• Service Impact : Total Power Shutdown – JMT Site

• Event : JMT Power Shutdown from Ground Floor to 7th Floor

• Schedule : Planned JMT Building Power Maintenance

• Activity Details : Our facilities and building administration will be having a power maintenance at JMT. This is necessary to facilitate the replacement of the Main Distribution Panel (MDP) in the electrical room for the 2nd floor expansion. We recommend that all sensitive electronic equipment be properly shut down and secured before the scheduled interruption to avoid potential damage or data loss. Power will be restored promptly after the work is completed.

• Service Impact : Total Power Shutdown – JMT Site

22nd October 2024

No incidents reported

21st October 2024

Network and Internet Ticket#INC-98122| October 21, 2024| NTB| Site to Datacenter Circuit Network Interruption

• Event : Partial Outage on Network and Internet Connectivity

• Incident Time/Date : 03:21PM PHT October 21, 2024 to 11:06AM PHT October 23, 2024 - Restored, Monitoring

• Activity Details : Hi Team,

Please be informed that the affected circuit was restored at around 11:06AM PHT today, October 23, 2024.

We are currently verifying the permanent fix state and stability of the affected link.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB Site

• Event : Partial Outage on Network and Internet Connectivity

• Schedule : October 21, 2024 (Monday) | 03:21 PM (PHT) - Ongoing

• Activity Details :

Please be informed that one of our Site to Datacenter Circuit is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB Site

20th October 2024

No incidents reported

19th October 2024

Ticket#SR-96337 | October 19, 2024| BDO Equitable Tower (BET) | Third Party Maintenance Activitiy, scheduled 7 months ago

• Event : Third Party Maintenance Activitiy | Uplink integrity testing at BET site

• Schedule : Saturday October 19, 2024, | 3:00 PM to 11:00 PM PHT

• Activity Details : Hi Team,

Please be informed that our third-party service provider will be conducting a network maintenance activity on Saturday, 3:00PM – 11:00PM, October 26, 2024.

The planned maintenance activity will focus on integrity testing and troubleshooting of the link from BET site going to our data center.

Due to the link redundancy in place for this site’s network, we only expect partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

Further updates shall be provided as soon as they are available.

• Service Impact : Minimal to zeron impact due to link redundancy in place.

Status: Completed

Ticket#INC-95022 | October 19, 2024 | IPLC | Planned | IPLC Connectivity Maintenance, scheduled 7 months ago

• Event : Migrate Circuits to Optimum Path

• Schedule : October 19, 2024 (Tuesday) | 10:00 AM to 4:00 PM (PHT Time Zone)

• Activity Details : Our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact : Loss of Service on IPLC Connectivity

Status: Completed

Ticket#INC-95049 | October 19, 2024 | All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 7 months ago

• Event : Internet Service Provider Essential Maintenance

• Schedule : October 19, 2024 (Tuesday) | 10:00 AM to 4:00 PM (PHT)

• Activity Details : One of our Datacenter Internet Uplink service providers will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact :
Partial to no impact on internet and network connectivity – All Sites

Status: Completed

18th October 2024

No incidents reported

17th October 2024

Network and Internet Ticket#xxxxxx | October 15, 2024 | JMT | Site to Datacenter Circuit Network Interruption

• Event : Partial Outage on Network and Internet Connectivity

• Incident Time/Date : October 17, 2024 (Thursday) | 06:15 PM (PHT) – Ongoing • Activity Details : Hi Team,

Please be informed that one of our Site to Datacenter Circuit currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – JMT Site

UPDATE: Hi Team,

Please be informed that the affected circuit was restored at approximately 6:49 PM. We are now closely monitoring the circuit to ensure its continued stability.

16th October 2024

No incidents reported

15th October 2024

Ticket#INC-95049 | October 15, 2024 | All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 7 months ago

• Event : Internet Service Provider Essential Maintenance

• Schedule : October 15, 2024 (Tuesday) | 10:00 AM to 4:00 PM (PHT)

• Activity Details : One of our Datacenter Internet Uplink service providers will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact :
Partial to no impact on internet and network connectivity – All Sites

14th October 2024

No incidents reported

13th October 2024

No incidents reported