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Scheduled Maintenance
#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

23rd November 2024

Ticket#117288 | November 23, 2024| All Sites | Software/Operating System Upgrade, scheduled 6 months ago

• Event : Planned - Site to Datacenter Network Maintenance at All Sites

• Schedule : November 23, 2024 (Saturday) | 1:00 AM to 5:00 AM (PHT)

• Activity Details : One of our service providers will be conducting a software / operating system upgrade on one of their network monitoring systems to ensure updates in the system is being check and logs accurately.

This is a non-service impacting maintenance activity.

• Service Impact : Non-service impacting – All Sites

Ticket#117240 | November 23, 2024| SCT (Pampanga) and JEG (Cebu)| Link Migration, scheduled 6 months ago

• Event : Planned - Site to Datacenter Network Maintenance at SCT (Pampanga) and JEG (Cebu

• Schedule : November 23, 2024 (Saturday) | 1:00 AM to 5:00 AM (PHT)

• Activity Details : As part of the continued efforts to increase service availability and internet quality, one of our service providers will be conducting a link migration on one of the backhaul links in manila to another switch.

This is a non-service impacting activity maintenance but possible changes in latency may observed as traffic is switchover through alternative links.

• Service Impact : Non-service impacting – SCT and JEG Site

19th November 2024

No incidents reported

18th November 2024

No incidents reported

17th November 2024

Ticket#INC-118104 |November 17, 2024 | All Sites | Planned | Data Center Network Maintenance, scheduled 6 months ago

• Event : Core Router Maintenance Activity

• Schedule : November 17, 2024 | 03:00 AM to 06:00 AM PHT

• Activity Details : Hi Team,

As part of our efforts to enhance service availability and reliability, our team will be performing network maintenance on one of our data centers.

During the maintenance window, we expect a brief service interruption of approximately 5 minutes across all sites.

• Service Impact : 5 minutes service interruption – All sites

• Status: Completed

16th November 2024

No incidents reported

15th November 2024

INFINIVAN Ticket#INC-118705| November 15, 2024 | All Sites| Unplanned | Datacenter Internet Uplink Network Interruption

• Event : Partial Outage on Network and Internet Connectivity

• Incident Date/Time : 1st Instance: November 15, 2024 (Friday) | 10:32 PM – 10:33 PM (PH-Time) 2nd Instance: November 15, 2024 (Friday) | 11:28 PM – 11:29 PM (PH-Time) 3rd Instance: November 15, 2024 (Friday) | 11:58 PM – 11:59 PM (PH-Time

• Activity Details : Hi Team,

Please be informed that we experienced 3 brief service interruptions on one of our data center internet uplinks started at 10:32 PM and has been restored at 11:59 PM. We are closely monitoring the situation.

We are currently coordinating with our circuit provider to gather more details about the issue encountered.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

14th November 2024

No incidents reported

13th November 2024

No incidents reported

12th November 2024

No incidents reported

11th November 2024

No incidents reported

10th November 2024

Ticket#INC-115115 | November 10, 2024 | BET, IBM, NTB, ASB, SCT, JMT, and PNB | Multiple Sites Network and Internet Connectivity Interruptions - Recovered

• Event : Unplanned | Multiple Site to Datacenter Connectivity Interruptions - November 10, 2024

• Incident : November 10, 2024 (Sunday) | 6:42 PM to 6:53 PM (PHT) – First Instance November 10, 2024 (Sunday) | 8:04 PM to 8:26 PM (PHT) – Second Instance, Ongoing Restoration

• Activity Details : Please be advised that the affected circuits have been recovered. According to our service provider, backhaul links have been repaired. The impacted circuits in our infrastructures have been recovered and monitored stable for 5 hours

All circuits are now fully operational with redundancy.

• Service Impact : Recovered

• Event : Unplanned | Multiple Site to Datacenter Connectivity Interruptions - November 10, 2024

• Incident : November 10, 2024 (Sunday) | 6:42 PM to 6:53 PM (PHT) – First Instance November 10, 2024 (Sunday) | 8:04 PM to 8:26 PM (PHT) – Second Instance, Ongoing Restoration

• Activity Details : We have observed second instance of interruption at around 8:04 PM and as per our service provider this is due to multiple backhaul links are down, and their restoration team is currently en route to the fault location to conduct necessary checks. No ETR yet provided to us but will do necessary follow ups.

During the interruptions, only partial impact on network and internet connectivity is expected as we have another site to datacenter connectivity available for connection redundancy

We do apologize for any inconvenience it has caused.

• Service Impact : Partial Network and Internet Connectivity Interruptions on both wired and wireless connection – BET, IBM, NTB, ASB, SCT, JMT, and PNB

19th October 2024

Ticket#SR-91926 | November 10, 2024 | JEG Site | Third Party Service Provider Maintenance Activity, scheduled 7 months ago

• Event : Planned Maintenance Activity | Backhaul link migration by service provider

• Schedule : November 10, 2024 (Sunday) | 1:00AM – 5:00AM PHT – New Schedule

• Activity Details : This is to inform you that this network maintenance activity by one of our Site-to-Data Center providers at JEG site at Cebu has been rescheduled to 1:00AM – 5:00AM of Sunday, November 10, 2024 . The activity will focus on migrating one of their backhaul links for increase service availability.

No service impact expected for this activity.

• Service Impact : Non-service impacting

• Event : Planned Maintenance Activity | Backhaul link migration by service provider

• Schedule : October 27, 2024 (Sunday) | 1:00AM – 5:00AM PHT – New Schedule

• Activity Details : Dear Team,

This is to inform you that this network maintenance activity by one of our Site-to-Data Center providers at JEG site in Cebu has been rescheduled to 1:00AM – 5:00AM of Sunday, October 27, 2024 . The activity will focus on migrating one of their backhaul links for increase service availability.

No service impact expected for this activity.

• Service Impact : Non-service impacting

• Event : Planned Maintenance Activity | Backhaul link migration by service provider

• Schedule : October 19, 2024 (Saturday) | 1:00AM – 3:00AM PHT

• Activity Details : Dear Team,

This is to inform you that there will be a network maintenance activity by one of our Site-to-Data Center providers.

The activity will focus on migrating one of their backhaul links for increase service availability.

No service impact expected for this activity.

• Service Impact : Non-service impacting

• Status: Completed

Ticket#SR-91920 | November 10, 2024 | SCT Site | Third Party Service Provider Maintenance Activity, scheduled 7 months ago

• Event : Planned Maintenance Activity | Backhaul link migration by service provider

• Schedule : November 10, 2024 (Sunday) | 1:00AM – 5:00AM PHT – New Schedule

• Activity Details : This is to inform you that this network maintenance activity by one of our Site-to-Data Center providers at SCT site at Clark Pampanga has been rescheduled to 1:00AM – 5:00AM of Sunday, November 10, 2024 . The activity will focus on migrating one of their backhaul links for increase service availability.

No service impact expected for this activity.

• Service Impact : Non-service impacting

• Event : Planned Maintenance Activity | Backhaul link migration by service provider

• Schedule : October 27, 2024 (Sunday) | 1:00AM – 5:00AM PHT – New Schedule

• Activity Details : This is to inform you that this network maintenance activity by one of our Site-to-Data Center providers at SCT site at Clark Pampanga has been rescheduled to 1:00AM – 5:00AM of Sunday, October 27, 2024 . The activity will focus on migrating one of their backhaul links for increase service availability.

No service impact expected for this activity.

• Service Impact : Non-service impacting

• Event : Planned Maintenance Activity | Backhaul link migration by service provider

• Schedule : October 19, 2024 (Saturday) | 1:00AM – 3:00AM PHT

• Activity Details : Dear Team,

This is to inform you that there will be a network maintenance activity by one of our Site-to-Data Center providers.

The activity will focus on migrating one of their backhaul links for increase service availability.

No service impact expected for this activity.

• Service Impact : Non-service impacting

• Status: completed