All systems are operational
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

26th April 2025

#SR-197219 | April 26, 2025| ASB & IBM Site | Service Provider Network Maintenance, scheduled 1 month ago

• Event: Network Device Software Upgrade

• Schedule: April 26, 2025 (Saturday) 1:00 AM to 6:00 AM (PHT) - Cancelled

• Activity Details: We would like to inform you that one of our service providers will be conducting a software upgrade of their network device to enhance network security, performance, and overall system functionality.

• Service Impact: Partial Internet Connectivity Interruption – ASB & IBM Site

19th April 2025

#SR-199785 |April 19, 2025| SCT Site | Site to Datacenter Circuit Network Maintenance, scheduled 1 month ago

• Event: Event: Network Circuit Reconfiguration

• Schedule: 1 April 19, 2025 (Saturday) | 11:00 AM – 7:00 PM (PHT)

• Schedule: 2 April 20, 2025 (Sunday) | 11:00 AM – 7:00 PM (PHT)

• Activity Details:

Please be advised that one of our service providers will be performing a network configuration update on our circuit. This activity aims to enhance flexibility, security and ensure continued alignment with current network standards.

During the maintenance window, a maximum of 1 hour interruption is expected. However, due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity as we have automatic failovers in place.

• During the failover process, you may experience brief disruptions on any of the following below: • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. • Latency Issues – Delays in response times, particularly for real-time applications. • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-197068 |April 19, 2025| PNB | PNB Power Interruption, scheduled 1 month ago

• Event: Total Power Shutdown

• Schedule: April 19, 2025 (Saturday) | 9:00 AM – 4:30 PM (PHT)

• Activity Details:

Please be advised that a scheduled power interruption will take place on Saturday, April 19, 2025, to facilitate the retightening of panels in the AHU Room, from the Penthouse down to the Basement Floor. This activity is part of the ongoing maintenance work being conducted by the PNB Property Management Office.

Schedule:

• 11th and 10th Floor | 9:00 AM - 9:30 AM
• 6th and 5th Floor | 10:00 AM - 10:30 AM
• 4th Floor | 11:00 AM - 11:30 AM
• Basement | 4:00 PM - 4:30 PM

Additional information:

• Time Schedule may change depending on the number of panels inside AHU room and approximately 30 minutes per AHU
• Power interruption per floor is approximately 30 minutes per floor.

For any concerns or assistance, please reach out to:

📌 Facilities and Admin – Available onsite at the 5th-floor lobby for in-person assistance.

📌 IT Support – Reach out via email at helpme@emapta.com for technical concerns.

• Service Impact :

• Power: No power supply in the affected areas for the entire duration.
• Network: Minimal to no impact is expected on our network devices as all floors are equipped with Uninterruptible Power Supply (UPS), which will sustain power throughout the 
  maintenance period.
#SR-196832 | April 19-20, 2025| Orient Square Building (OSB) | Annual Preventive Maintenance, scheduled 1 month ago

• Event: Total Power Shutdown

• Schedule: April 19, 2025 (7:00 AM) to April 20, 2025 (7:00 AM)

• Activity Details:

The OSB building administration will conduct its annual preventive maintenance to inspect electrical accessories and perform recalibration. This will involve a total electrical shutdown, and generators will NOT be available during the maintenance period.

For any concerns or assistance, please reach out to:

📌 Facilities and Admin – Available onsite at the 2nd floor lobby for in-person assistance.

📌 IT Support – Reach out via email at helpme@emapta.com for technical concerns.

We appreciate your patience and cooperation. Please plan accordingly and let us know if you need further assistance.

• Service Impact: Building Power Supply – Orient Square Building (OSB)

16th April 2025

#SR-199786 | April 16-20, 2025 | BET | Annual Preventive Maintenance at BDO Equitable Tower, scheduled 1 month ago

• Event: Power Shutdown

• Scheduled Start: April 16, 2025, Wednesday (08:00 PM) (PHT) • Scheduled End: April 20, 2025, Sunday (3:00 PM) (PHT)

• Activity Details:

Please be advised that the BDO Equitable Tower (BET) Building Administration will be conducting its annual preventive maintenance to inspect electrical systems and perform necessary recalibration of electrical accessories.

During this period, the building’s main power supply will be affected. A backup generator will be available only in 4th floor; however, it will operate only within the window of 6:30 AM to 7:00 PM.

Schedule & Impact:

📅 April 16 (8:00 PM) – April 20 (3:00 PM) Affected Areas: All Floors. Elevator Impact: All elevators will be non-operational during the maintenance period. Power Impact: The backup generator will operate only in 4th Floor from 6:30 AM to 7:00 PM daily. Network Impact: Minimal to no impact is expected on network devices.

For any concerns or assistance, please reach out to:

📌 Facilities and Admin – Available onsite at the 4th floor lobby for in-person assistance. 📌 IT Support – Reach out via email at helpme@emapta.com for technical concerns.

• Service Impact: Building Power Supply

• Status: Completed

15th April 2025

No incidents reported

14th April 2025

#INC-198212 | April 13, 2025| BET, NTB & PNB Sites | Service Provider Network Maintenance, scheduled 1 month ago

• Event: Network Device Software Upgrade

• Schedule: April 13, 2025 (Sunday) 1:00 AM to 6:00 AM (PHT)

• Activity Details: We would like to inform you that one of our service providers will be conducting a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality. During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to our network's configuration, which includes backup circuits, we expect only a partial impact on the internet and network connectivity, as we have automatic failovers in place.

• Service Impact: Partial Internet Connectivity Interruption – BET, NTB & PNB Sites

13th April 2025

No incidents reported

12th April 2025

No incidents reported

11th April 2025

Site Operational Status Ticket#INC-197574 | April 11, 2025| TIP | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: April 11, 2025 (Friday) | 3:53 AM – 5:19 AM (PHT)

• Activity Details: Dear Team,

Please be informed that one of our Site to Datacenters Circuit is currently experiencing a service disruption. We are actively coordinating with our circuit provider to gather more details on the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

• Service Impact: Partial impact on network and internet connectivity - TIP

• Status: Restored

10th April 2025

Network and Internet Ticket#INC-196637 | Aptil 10, 2025| JMT | Unplanned | Site to Datacenter Circuit Network Interruption

• Event: Partial Outage on Network and Internet Connectivity

• Schedule: April 10, 2025 (Thursday) | 2:29 AM - 3:00 AM - Restored • Activity Details: Hi Team,

Please be informed that one of our Site to Datacenter Circuit is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – JMT Site

• Status: Restored

9th April 2025

No incidents reported

8th April 2025

Site Operational Status #INC-195523 |April 8, 2025|NTB| Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: April 8, 2025 (Tuesday) 4:24 PM (PHT) - 5:08 PM - Restored

• Activity Details :

We would like to inform you that one of our site-to-datacenter circuit in NTB site has experienced interruption around 4:24 PM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. During the failover process, you may experience brief disruptions on any of the following below: Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity – NTB Site

• Status: Restored

7th April 2025

No incidents reported

6th April 2025

No incidents reported