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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

11th May 2025

SR-207138 | May 11, 2025 | SFS Site | Replacement of Power Module, scheduled 4 weeks ago

• Event: Replacement of Power Module

• Schedule: May 11, 2025 (Sunday) 8:00 AM to 11:00 AM (PHT)

• Activity Details:

We would like to inform you that one of our service providers will be performing a power module replacement. This activity is intended to ensure that their CPE building node remains operational during any power interruptions or maintenance activities within the building.

During the maintenance window, there will be a 1-hour test window, with an expected disruption of 30 to 45 minutes. However, due to our network's configuration, which includes backup circuits, we expect only a partial impact on the internet and network connectivity, as we have automatic failovers in place.

• Service Impact: Partial network and internet connectivity disruption – SFS Site

• Status: Cancelled

#SR-206868 |May 11, 2025|SFS| Planned | Uninterruptible Power Supply Replacement at St. Francis Square Building, scheduled 4 weeks ago

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: May 11, 2025 (Sunday) | 08:00 AM – 12:00 PM (PHT)

• Activity Details:

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Partial Impact on Network and Internet Connectivity affecting Wired/Lan Connection

SR-206291 | May 11, 2025 | ASB Site | Planned | Service Provider Network Maintenance, scheduled 4 weeks ago

• Event: Network Device Software Upgrade

• Schedule: May 11, 2025 (Sunday) 1:00 AM to 7:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be conducting a software upgrade of their network device to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to our network's configuration, which includes backup circuits, we expect only a partial impact on the internet and network connectivity, as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial network and internet connectivity disruption – ASB

• Status: Cancelled

4th May 2025

No incidents reported

3rd May 2025

#SR-206964 | May 03, 2025 | SCT Site | Site to Datacenter Circuit Network Maintenance, scheduled 1 month ago

• Event: Network Circuit Reconfiguration

• Schedule: May 03, 2025 (Saturday) | 11:00 AM – 07:00 PM (PHT)

• Activity Details:

Please be advised that one of our service providers will be performing a scheduled network configuration update on our circuit. This activity is part of ongoing efforts to enhance our bandwidth capacity and improve overall network performance.

During the maintenance window, we anticipate minimal to no impact on internet and network connectivity. Automatic failover mechanisms are in place to maintain uninterrupted service and ensure business continuity.

We will continue to monitor the network closely throughout the process and will provide updates if any unexpected issues arise.

• Service Impact: Minimal to no impact on Internet and Network Connectivity

2nd May 2025

#INC-209529| May 02, 2025| SCT Site | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: May 02, 2025 (Friday) | 06:41 PM (PHT) – 07:17 PM - Restored

• Activity Details:

We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 6:41 PM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Partial Impact on Internet and Network Connectivity

#INC-209526 | May 02, 2025| SMT Site | Site to Datacenter Circuit Network Interruption

• Event: Loss of Internet Connectivity

• Schedule: May 02, 2025 (Friday) | 06:40 PM – 07:17 PM - Restored

• Activity Details:

We would like to inform you that both of our site-to-datacenter circuit has experienced interruption around 6:40 PM PHT. This has been reported to our provider for further investigation.

We apologize for the inconvenience. Further updates shall be provided as soon as they are available.

• Service Impact: Impact on Internet and Network Connectivity

1st May 2025

No incidents reported

30th April 2025

No incidents reported

29th April 2025

#SR-206964 |April 29, 2025|SCT Hub 4|Building Administration Power Maintenance, scheduled 1 month ago

• Event: SM Clark Building Power Maintenance

• Schedule:

Schedule 1: April 29, 2025 (Tuesday) | 06:45 AM – 7:15 AM (PHT) Schedule 2: April 29, 2025 (Tuesday) | 03:30 PM – 4:00 PM (PHT)

• Activity Details:

Please be informed that SM Clark Building Administration has scheduled a power interruption on April 29, 2025 due to the CEDC Line Rerouting Activity, during this period affected areas will be fully supported by Emergency Power.

Power Interruption Schedule:

06:45 AM to 07:15 AM 03:30 PM to 04:00 PM

Transfer Details:

Switch from Normal to Genset Power: 6:45 AM and 3:30 PM Switch from Genset to Normal Power: 7:15 AM and 4:00 PM

For safety reasons, elevator usage will be restricted 5 minutes before each power transfer to minimize the risk of entrapment.

During the power interruption, no impact or downtime is expected on our network devices, as they are supported by Uninterruptible Power Supply (UPS) systems that will maintain continuous power throughout the maintenance activity. However, equipment without battery backup – including desktop computers, lighting, and other devices – may experience temporary power fluctuations.

Should you experience any issues or require assistance during this time, please reach out to:

📌 Facilities and Admin – Available onsite for in-person assistance.

📌 IT Support – Reach out via email at helpme@emapta.com for technical concerns.

• Service Impact: Brief Power Interruption

• Status: Completed

28th April 2025

No incidents reported

27th April 2025

No incidents reported

26th April 2025

No incidents reported

25th April 2025

#SR-205772 | April 25, 2025 | NTB | Site to Datacenter Circuit Network Interruption

• Event: Partial Network Connectivity Interruption

• Schedule: April 25, 2025 (Friday) | 12:42 PM (PHT) – 05:14 PM (PHT) - Restored

• Activity Details:

We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 12:42 PM (PHT). This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Restored