Some systems are experiencing issues
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

12th May 2025

No incidents reported

11th May 2025

No incidents reported

10th May 2025

#SR-211816 | May 10, 2025 |IPLC Connectivity Maintenance, scheduled 4 weeks ago

• Event: Subsea Cable System Maintenance

• Schedule: May 10, 2025 (Saturday) | 08:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a maintenance that includes power reconfiguration and cabling works.

During the maintenance window, a loss of service on the IPLC Connectivity is expected. However, due to the way our network is setup, traffic will be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on VPC/RDP and IPLC Service Interruption

9th May 2025

#SR-211763 |May 09, 2025 | IPLC Connectivity Maintenance, scheduled 4 weeks ago

• Event: Network Device Software Upgrade

• Schedule: May 09, 2025 (Friday) | 04:00 AM – 07:00 AM (PHT)

• Activity Details:

Please be informed that our service provider will be performing a software upgrade on their network device to enable new features and enhance service reliability.

During the maintenance window, a maximum of 60 minutes service interruption on the IPLC Connectivity is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

8th May 2025

No incidents reported

7th May 2025

No incidents reported

6th May 2025

#INC-211101 | May 6, 2025| All sites | Internal Remote Application Issue

• Event: ScreenConnect Issue

• incident: May 6, 2025 (Tuesday) | 2:45 AM (PHT) - Ongoing

• Activity Details: We are currently experiencing a service disruption affecting EMAPTA internal remote application system. Service desk support may be unable to reach you via Screen connect during this time.

Our System Administration support team is actively investigating the issue and working to implement a resolution as quickly as possible. Regular updates will be provided as more information becomes available.

• Service Impact: Internal Remote Application Issue

#SR-211428 | May 06, 2025 | IPLC Connectivity Maintenance, scheduled 1 month ago

• Event: Subsea Cable Repair

•Scheduled Start: May 6, 2025 (Tuesday) 8:00 AM (PHT)

•Scheduled End: May 24, 2025 (Tuesday) 7:59 AM (PHT)

• Activity Details:

Please be informed that our service provider has started emergency maintenance today to repair the subsea cable.

This activity will last until May 14, 2025, at 7:59 AM(PHT).

During the maintenance window, a loss of service on the IPLC Connectivity is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

• Status: Completed

5th May 2025

No incidents reported

4th May 2025

No incidents reported

3rd May 2025

No incidents reported