Past Incidents

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: June 08, 2025 (Sunday) | 12:00 PM – 06:00 PM (PHT) - Completed

• Activity Details:

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 4th Floor – NTB Site

• Event: Cable System Replacement

• Schedule: June 04, 2025 (Wednesday) | 05:00 AM – 12:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be replacing the existing cable system between Lyon and Marseille route.

During the maintenance window, a maximum of 3-hour interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service Interruption in IPLC Connectivity

• Status: Completed

• Event: Service Provider Network Interruption

• Schedule: June 02, 2025 (Monday) | 06:11 PM – 08:34 PM (PHT) - Restored

• Activity Details:

We have monitored that the IPLC is currently down, and we have already coordinated this with our service provider for their investigation.

During the incident time, a latency increase on VPC/RDP is expected as the connection will automatically failover on the VPN connection that serves as a backup.

• Service Impact: Service interruption in IPLC Connectivity

• Status: Restored

• Event: Power Service Interruption

• Schedule: June 01, 2025 (Sunday) | 11:05 PM - 12:07 AM (PHT) - Restored

• Activity Details: Hi Team,

We have received a report that our NTB site is currently experiencing an unscheduled power interruption. The site is currently running on a genset. We will continue to monitor the situation and provide updates, as necessary. There is no expected impact on the network and internet connectivity due to the availability of generator set and Uninterruptible Power Supplies (UPS) serving as backup power for our network devices. However, devices without battery support, such as desktops and other equipment, may experience fluctuations.

• Service Impact: NTB Building Main Power Supply

• Status: Restored

• Event: Partial Network Connectivity Interruption

• Schedule: May 31, 2025 (Saturday) | 2:14 AM (PHT)- On going

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 2:14 AM. This has been reported to our provider for further investigation.

• Service Impact: Partial Impact on Internet and Network Connectivity – The Ignacia Place (TIP)

• Event: Rerouting of Backbone and Last-Mile Fiber

• Schedule Start: May 30, 2025 (Friday) | 09:00 PM (PHT)

• Schedule End: May 31, 2025 (Saturday) | 06:00 AM (PHT) - Completed

• Activity Details:

Please be advised that one of our service providers will perform emergency maintenance starting 9:00 PM on Friday, May 30, 2025, until 6:00 AM on Saturday, May 31, 2025 (PHT). The purpose of this activity is to reroute the backbone and last-mile fiber cables to a newly established network node, ensuring improved network stability and performance.

During the maintenance window, a maximum of 2-hour interruption on one of our SMT circuit to datacenter is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

• Event: Partial Network Connectivity Interruption

• Schedule: May 29, 2025 (Thursday) | 12:15 AM (PHT) - 09:27 PM - Restored

• Activity Details: We would like to inform you that the link connecting our two data centers has experienced interruption around 12:15 AM. This has been reported to our provider for further investigation.

• Service Impact: Partial Impact on Internet and Network Connectivity – All sites

• Status: Restored

• Event: Partial Network Connectivity Interruption

• Schedule: May 28, 2025 (Wednesday) | 06:33 PM – 10:42 PM (PHT) - Restored

• Activity Details:

We have observed that one of our internet uplinks on DFC – Davao has experienced interruption around 06:33 PM (PHT). This has been reported to our service provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity - DFC (Davao Felcris Centrale)

• Status: Restored