Past Incidents

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: May 25, 2025 (Sunday) | 05:00 PM – 9:00 PM (PHT)

• Activity Details:

Please be informed that the new schedule for the installation of the Uninterruptible Power Supply (UPS) replacement is on May 25, 2025 (Sunday) at 05:00 PM – 9:00 PM. During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions. As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

• Service Impact: Partial Impact on Network and Internet Connectivity affecting Wired/LAN Connection

• Status: Completed

• Event: Infrastructure Risk Analysis and Mitigation Plan at BDO Equitable Tower (BET)

• Schedule: May 25, 2025 (Sunday) | 05:00 PM – 09:00 PM (PHT)

• Activity Details:

As part of our continued efforts to increase and provide service reliability, there will be a planned Network Failover Testing as part of our Infrastructure Business Continuity Plan (BCP) at our BDO Equitable Tower Office scheduled for May 25, 2025. During the maintenance activity, there will be a series of network and internet interruptions on both LAN/Wire and Wireless connections.

Another advisory will be sent once this maintenance has been completed.

• Service Impact: Intermittent Network and Internet Connectivity for Onsite Users

• Status: Completed

• Event: Wireless Access Point Firmware Upgrade

• Schedule: May 25, 2025 (Sunday) | 08:00 AM – 09:00 AM (PHT)

• Activity Details:

Please be advised that we will be performing a firmware upgrade of our Wireless Access Points to its latest stable version. This maintenance is scheduled for May 25, 2025 (Sunday), from 8:00 AM to 9:00 AM (PHT) at the 12th Floor of IBM Site.

During the maintenance window, wireless connectivity may be temporarily interrupted. If your workstation supports LAN/Wired Connectivity, we recommend using it to minimize disruption.

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

• Service Impact: Intermittent Wi-Fi Connectivity

• Status: Completed

• Event: Replacement of Power Module

• Schedule: May 25, 2025 (Sunday) 8:00 AM to 11:00 AM (PHT)

• Activity Details:

We would like to inform you that one of our service providers will be performing a power module replacement. This activity is intended to ensure that their CPE building node remains operational during any power interruptions or maintenance activities within the building.

During the maintenance window, there will be a 3-4hours test window, with an expected disruption of 30 to 45 minutes. However, due to our network's configuration, which includes backup circuits, we expect only a partial impact on the internet and network connectivity, as we have automatic failovers in place.

• Service Impact: Partial network and internet connectivity disruption

• Status: Completed

• Event: Wireless Access Point Firmware Upgrade

• Schedule: May 25, 2025 (Sunday) | 08:00 AM – 09:00 AM (PHT)

• Activity Details: Please be advised that we will be performing a firmware upgrade of our Wireless Access Points to its latest stable version. This maintenance is scheduled for May 25, 2025 (Sunday), from 8:00 AM to 9:00 AM (PHT) at the 12th Floor of IBM Site.

During the maintenance window, wireless connectivity may be temporarily interrupted. If your workstation supports LAN/Wired Connectivity, we recommend using it to minimize disruption.

• Service Impact: Intermittent Wi-Fi Connectivity – IBM Building, Quezon City

• Status: Completed

• Event: Wireless Access Point Firmware Upgrade

• Schedule: May 24, 2025 (Saturday) | 06:00 PM – 07:00 PM (COL Time)

• Activity Details:

Please be advised that we will be performing a firmware upgrade of our Wireless Access Points to their latest stable version. This maintenance is scheduled for May 24, 2025 (Saturday), from 6:00 PM to 7:00 PM (COL time) at EPC Site.

During the maintenance window, wireless connectivity may be temporarily interrupted. If your workstation supports LAN/Wired Connectivity, we recommend using it to minimize disruption.

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

• Service Impact: Intermittent Wi-Fi Connectivity

• Status: Completed

• Event: Service Provider Network Maintenance

• Schedule 1: May 24, 2025 (Saturday) | 11:00 AM – 02:00 PM (PHT)

• Schedule 2: May 24, 2025 (Saturday) | 03:00 PM – 07:00 PM (PHT)

• Activity Details:

Please be informed that one of our service providers will be conducting scheduled network maintenance on Saturday, May 24, 2025. Details are as follows:

Schedule 1: 11:00 AM – 02:00 PM (PHT) Activity: SFP Replacement Expected Network Impact: Partial network interruption Estimated Duration: Up to 2 hours

Schedule 2: 03:00 PM – 07:00 PM (PHT) Activity: Router/modem replacement and transceiver upgrade Expected Network Impact: Partial network interruption Estimated Duration: Up to 4 hours

During the maintenance windows, intermittent network interruptions may occur. However, due to our current network setup, only partial impact is expected as an alternative link is in place to serve as a backup during the activity.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

• Event: Emergency Power Shutdown

• Schedule: May 24, 2025 (Saturday) | 10:00 AM – 10:30 AM (PH Time)

• Activity Details:

Please be informed that our Building Administration at PNB will be carrying out emergency power maintenance on Saturday, May 24, 2025.

The purpose of this maintenance is to identify specific offices connected to the building’s existing Uninterruptible Power Supply (UPS). To facilitate this activity, there will be temporary power interruptions affecting all floors of the building.

Maintenance Details:

Duration: Up to 15–30 minutes. Impact: Electricity will be temporarily unavailable. Affected Areas: Entire building (all floors).

We strongly advise all employees to shut down electronic equipment and save any important work ahead of the scheduled downtime to prevent data loss and equipment issues.

For any concerns or assistance, please reach out to: 📌 Facilities and Admin – Available onsite at the 5th floor lobby for in-person assistance. 📌 IT Support – Reach out via email at helpme@emapta.com for technical concerns.

• Service Impact: Building Power Supply - Temporarily Unavailable

• Status: Completed

• Event: Service Provider Maintenance

• Schedule: May 24, 2025 (Saturday) | 4:00 AM – 6:00 AM (PHT)

• Activity Details:

As part of continued efforts to ensure stability and and reliability of our connection, one of our service providers will be conducting a non-service impacting emergency maintenance activity at their Cebu facility. The activity is designed to prevent potential service interruptions and serves as a permanent resolution to the issues that affected some services in recent weeks.

• Service Impact: Non-Service Impacting

• Status: Completed

• Event: Quarterly Server OS updates and patching (2025)

• Schedule/s:

• May 22, 2025 (Thursday) 07:00 PM (PHT) • May 23, 2025 (Friday) 07:00 PM (PHT) • May 24, 2025 (Saturday) 07:00 PM (PHT) • May 25, 2025 (Sunday) 08:00 PM (PHT)

• Activity Details:

We would like to inform you about an upcoming server maintenance. This activity involves implementing essential security enhancements and patches of servers.

The activity will be performed in 4 batches: •Batch 1: May 22, 2025 (Thursday) 07:00 PM (PHT) •Batch 2: May 23, 2025 (Friday) 07:00 PM (PHT) •Batch 3: May 24, 2025 (Saturday) 07:00 PM (PHT) •Batch 4: May 25, 2025 (Sunday) 08:00 PM (PHT)

No impact is expected on the end users.

We apologize for any inconvenience this may cause and appreciate your patience as we work to enhance the security of our platform.

• Service Impact: Servers

• Status: Completed

• Event: Relocation of Fiber Optical Cable

• Schedule: May 22, 2025 (Thursday) | 05:59 AM – 12:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be performing a maintenance to relocate fiber optical cable that host our circuit.

During the maintenance window, a latency increase on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on IPLC VPC

• Status: Completed