All systems are operational
Scheduled Maintenance
#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

27th April 2022

Ticket#10137519 | Internet Service Provider | Planned Internet Service Provider Maintenance (April 27, 2022), scheduled 3 years ago

[4/28/2022 | 10:35 AM] • This maintenance has been completed successfully. No outstanding alerts have been observed/reported related to this maintenance.

[4/19/2022 | 2:34 PM] • Please be advised there will be a scheduled maintenance on Wednesday, April 27, 2022, to be conducted by one of our Internet Service Provider. The maintenance window will be from 6:00PM to 12:00MN, April 27, 2022 (PHT). During the maintenance window, Our internet service provider has advised us of potential increase on latency via their circuit.

24th April 2022

Ticket#10137206 | JMT Building Ortigas | Planned Annual Preventive Maintenance, scheduled 3 years ago

[4/24/2022| 5:38 PM] • Please be advised that the maintenance has been completed successfully, we have checked the functionality of all site devices and have tested operationally.

[4/18/2022| 3:53 PM] • Please be advised that there is upcoming power maintenance at our office in JMT Building in Ortigas. Meralco will shutdown the JMT Power Center to give way to their annual inspection and tightening of terminals on April 24, 2022 (Sunday) from 8:00 AM to 5:00 PM (PHT). During the maintenance, generator sets will not be available and our internet connectivity onsite will also not be available as we will initiate a graceful shutdown of our network devices.

Ticket#10137525 | The JMT Corporate Building | Planned Infrastructure Risk Analysis and mitigation plan, scheduled 3 years ago

[4/24/2022| 10:19 PM] • This maintenance has been completed successfully, all site devices has proven operational. Affected services are confirmed up and running.

[4/19/2022| 2:49 PM] • We filed a change request to conduct an Infrastructure Risk Analysis and mitigation plan at The JMT Corporate Building on April 24, 2022 (Sunday) from 6:00 am to 7:00 am. During the maintenance the whole site will experience intermittent LAN and internet connectivity.

Ticket#10135796 | St. Francis Square Building |Planned RISE Network Device Firmware Upgrade, scheduled 3 years ago

[4/24/2022| 6:21 AM] • This maintenance has been completed successfully, all affected services has been restored and confirmed up/running.

[4/17/2022| 6:21 AM] • Please be advised that the scheduled maintenance of our Internet Service Provider has been moved to April 24, 2022 (Sunday), from 2:00 AM to 6:00 AM.

[4/11/2022| 9:50 AM] • Please be advised there will be scheduled maintenance on Sunday, April 17, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 2:00 AM to 6:00 AM (PHT). The purpose of this maintenance is to resolve current problems listed from health checks generated by Network Management System and to upgrade device firmware to a more stable version. During the maintenance, a maximum of 15 to 30 minutes of downtime is expected for one of the clients at St. Francis Square. Traffic to Sydney Gateway by design is expected to failover to the secondary path and a slight increase in latency is expected.

23rd April 2022

Ticket#10137524 | The Ignacia Place Building | Planned Infrastructure Risk Analysis and mitigation plan, scheduled 3 years ago

[4/26/2022| 2:28 PM] • This activity was successfully completed on April 23, 2022 (Saturday). Internet and network connectivity have been restored and observed stable for the past few days. No issues were monitored during this time.

[4/19/2022| 2:49 PM] • We filed a change request to conduct an Infrastructure Risk Analysis and mitigation plan at The Ignacia Place Building on April 23, 2022 (Saturday) from 3:00 pm to 4:00 pm. The whole site will experience intermittent LAN and internet connectivity during the maintenance period.

20th April 2022

No incidents reported

19th April 2022

No incidents reported

18th April 2022

No incidents reported

17th April 2022

Ticket#10136471 | The Ignacia Place (TIP) | Planned Network and UPS Maintenance, scheduled 3 years ago

[4/17/2022 | 11:06PM] • Please be advised that the Maintenance has been completed successfully. Network Connectivity is now restored, We have tested the affected circuit and has been proven operational. Affected services are confirmed up and running. An incident Report will be provided once available.

[4/17/2022 | 1:45 PM] • Please be advised that we will be needing to extend our maintenance window at The Ignacia Place Building, we encountered some technical issues on the internet onsite and were currently in coordination with our ISP provider to restore the Internet Connectivity at The Ignacia Place Building.

[4/13/2022 | 4:19 PM] • Please be advised that there is a scheduled maintenance activity on Sunday, April 17, 2022 for the upgrade of network device and UPS firmware. This maintenance aims to update the UPS firmware to a more stable version. During the maintenance window, users onsite and users remoting their machines onsite will experience intermittent connection.

16th April 2022

No incidents reported

15th April 2022

Ticket#10136209 | St. Francis Square Building | Planned Network Device Firmware Upgrade and Infrastructure Risk Analysis and Mitigation Plan, scheduled 3 years ago

[4/16/2022| 8:14 PM] • Please be advised that this activity at St. Francis Square, Ortigas has been completed successfully. All connectivity has been restored and no issues have been observed.

[4/13/2022| 11:18 AM] • Please be advised that we will have a maintenance activity on April 15, 2022, from 8:00 PM to 9:00 PM at St. Francis Square Building. The purpose of this maintenance is to upgrade the firmware of all network devices on the mentioned office to a more stable version. While the second maintenance will happen on the same day from 9:00 PM to 11:00 PM, this is part of our continuous effort to provide service reliability, we have filed a change request to conduct this Infrastructure Risk Analysis and Mitigation Plan at St. Francis Square Building. The purpose of the activity is to simulate a BCP failover test on our site. During the given maintenance period, Internet and LAN connectivity on St. Francis Square Building may experience intermittent connection.

Ticket#10136385 | Data Center |Planned Fortigate and AWS Firmware Upgrade, scheduled 3 years ago

[4/17/2022| 8:00 AM] • The maintenance has been completed successfully last Friday 11:00 PM, all affected services has been tested and proven operational.

[4/13/2022| 11:58 PM] • Please be advised that we have scheduled maintenance on April 15, 2022, from 5:00 PM to 10:00 PM. The purpose of this maintenance is to upgrade our Fortigate and AWS firmware to a more stable version. During the maintenance, all users that are using Forticlient VPN (Emapta VPN) will be down for atleast 5 mins, while our AWS services have secondary (backup) so it has minimal impact on our production.

14th April 2022

No incidents reported

13th April 2022

Ticket#10136519 | Saint Francis Square Building | Unplanned Datacenter Circuit Outage

[4/14/2022| 7:45 AM] • The affected Data Center Circuit has been monitored up around 7:45 AM today, it is also confirmed by our internet service provider.

[4/13/2022| 9:57 PM] • Please be advised that we have monitored an ongoing network outage on one of our provider's circuits. We have observed this today, April 13, 2022 at 9:34PM and have raised this to our provider. It is expected to have minimal impact to our production, since all traffic will be rerouted on the backup ISP.

12th April 2022

Network and Internet Ticket#10136162 | BDO Equitable Tower | Unplanned Datacenter Circuit Outage

[4/19/2022| 8:00 PM] • Please be advised that our affected circuit has been restored. Our affected circuit was seen up at 12:52 PM and monitored stable for an hour. We will continue to monitor the circuit for the whole day to ensure stability and we have already requested for an Reason For Outage (RFO) to service provider and will provide it upon request.

[4/12/2022| 8:00 PM] • Please be advised that fault has been traced within the underground of BDO tower. Eastern team will be sending their field engineer onsite to restore the fiber break.

[4/12/2022| 7:44 PM] • Please be advised that our provider is currently tracing the location of the fault. No estimated time of restoration has been provided at this time. Updates will be provided when we receive them.

[4/12/2022| 4:29 PM] • Please be advised that our Circuit Provider already checked the issue and they are already working with their Fiber Team. Updates will be provided when we receive them.

[4/12/2022| 2:02 PM] • Please be advised of an ongoing network interruption on one of our provider's circuits. We have observed this today, April 12, 2022 at 1:12PM and have raised this to the provider. Due to the way our network is set up, users working onsite and users remoting to their workstations will experience minimal interruption as all traffic will be re-routed to other available uplinks.

11th April 2022

No incidents reported