Past Incidents

• Event : EMERGENCY | Planned Third-Party Service Provider Maintenance at The Ignacia Place (TIP)

• Schedule : September 25, 2024 (Wednesday) 2:00 AM to 8:00 AM (PH Time Zone)

• Activity Details : The Third-Party Provider has been successfully completed this maintenance activity.

• Service Impact : Partial impact on network connectivity on both wired and wireless connection – TIP Site

• Event : EMERGENCY | Planned Third-Party Service Provider Maintenance at The Ignacia Place (TIP)

• Schedule : September 25, 2024 (Wednesday) 2:00 AM to 8:00 AM (PH Time Zone)

• Activity Details : The third-party vendor on one of our service provider will be having an emergency maintenance at out TIP Site.

During their maintenance activity, a fifteen (15) minute downtime on one of our site to data center circuit is expected within the given timeframe. However, due to our way the network is setup there should only be partial impact on network connectivity as we have another site to data center circuit available for connection redundancy.

• Service Impact : Partial impact on network connectivity on both wired and wireless connection – TIP Site

• Event : Unplanned Internet Service Provider Outage

• Incident Time/Date : September 22, 2024 | 03:28 AM PHT – 9:35AM PHT

• Incident Details: Issues have been resolved by our provider.

• Event : Unplanned Internet Service Provider Outage

• Incident Date/Time : September 22, 2024 | 03:28 AM PHT – ongoing

• Activity Details : Hi Team,

We have observed that one of our client RISE DIA is currently down, and we already coordinated this to our service provider for their checking.

• Service Impact : Client RISE DIA