Past Incidents

• Event : Emergency Fiber Optic Cable Replacement at St Francis Square Site

• Schedule : September 28, 2024 (Saturday) | 01:00 PM – 7:30 PM (PH-Time)

• Activity Details : Hi Team,

This is to inform you that the emergency fiber optic cable replacement activity by our service provider at one of the uplinks at the SFS site has been completed successfully. The connection was restored at 7:30 PM, and the affected segment has been permanently fixed.

• Service Impact : Partial Impact on Internet and Network Connectivity – SFS Site - COMPLETED

• Event : Emergency Fiber Optic Cable Replacement at St Francis Square Site

• Schedule : Emergency | Site to Datacenter Circuit Network link restoration

• Activity Details : This is to inform you that there will be an emergency fiber optic cable replacement activity by our service provider at one of the uplinks at SFS site. The subject link is currently up on spare fiber and the affected segment needs to be replaced for permanent fix. Due to the link redundancy in place for this site’s network, we only expect partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – SFS Site

• Event : EMERGENCY | Planned Third-Party Service Provider Maintenance at The Ignacia Place (TIP)

• Schedule : September 25, 2024 (Wednesday) 2:00 AM to 8:00 AM (PH Time Zone)

• Activity Details : The Third-Party Provider has been successfully completed this maintenance activity.

• Service Impact : Partial impact on network connectivity on both wired and wireless connection – TIP Site

• Event : EMERGENCY | Planned Third-Party Service Provider Maintenance at The Ignacia Place (TIP)

• Schedule : September 25, 2024 (Wednesday) 2:00 AM to 8:00 AM (PH Time Zone)

• Activity Details : The third-party vendor on one of our service provider will be having an emergency maintenance at out TIP Site.

During their maintenance activity, a fifteen (15) minute downtime on one of our site to data center circuit is expected within the given timeframe. However, due to our way the network is setup there should only be partial impact on network connectivity as we have another site to data center circuit available for connection redundancy.

• Service Impact : Partial impact on network connectivity on both wired and wireless connection – TIP Site

• Event : Unplanned Internet Service Provider Outage

• Incident Time/Date : September 22, 2024 | 03:28 AM PHT – 9:35AM PHT

• Incident Details: Issues have been resolved by our provider.

• Event : Unplanned Internet Service Provider Outage

• Incident Date/Time : September 22, 2024 | 03:28 AM PHT – ongoing

• Activity Details : Hi Team,

We have observed that one of our client RISE DIA is currently down, and we already coordinated this to our service provider for their checking.

• Service Impact : Client RISE DIA