Past Incidents

• Event: Network Router Controlled Reload

• Schedule: May 24, 2025 (Saturday) | 12:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be informed that one of our service providers will perform controlled reload of their network routers to restore full hardware functionality and improve system reliability.

During the maintenance window, a maximum of 1 hour interruption on one of our JMT circuit to datacenter is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

-Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. -Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. -Latency Issues – Delays in response times, particularly for real-time applications. -Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

• Event: Core Network Migration and Route Reflector Enhancement

• Schedule: May 18, 2025 (Sunday) | 01:00 PM – 04:00 PM (PHT)

• Activity Details:

As part of the continued efforts to increase service availability and internet quality, one of our service providers will be conducting a core network migration and enhancement to route reflector as part of their ongoing infrastructure improvements.

During the maintenance window, no downtime is expected. However, a possible change in latency on some destinations may be observed.

• Service Impact: Possible Change in Latency on Destinations

• Status: Completed

• Event: Slow/Intermittent Connectivity on Hover Tools

• Schedule: May 13, 2025 (Tuesday) | 10:55 PM -2:20 AM (PHT)-Restored

• Activity Details: This is to inform you that we are aware of the reported slow connection issue affecting HOVER users at SCT Hub 4.

The issue is being treated with high priority, and further updates will be shared as soon as available.

We sincerely apologize for any inconvenience this may have caused, and we greatly appreciate your understanding and continued support.

• Service Impact: Intermittent Connectivity/Slow Connection to Tools – SM Clark SCT Site

• Event: Subsea Cable System Maintenance

• Schedule: May 10, 2025 (Saturday) | 08:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a maintenance that includes power reconfiguration and cabling works.

During the maintenance window, a loss of service on the IPLC Connectivity is expected. However, due to the way our network is setup, traffic will be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on VPC/RDP and IPLC Service Interruption

• Event: Network Device Software Upgrade

• Schedule: May 09, 2025 (Friday) | 04:00 AM – 07:00 AM (PHT)

• Activity Details:

Please be informed that our service provider will be performing a software upgrade on their network device to enable new features and enhance service reliability.

During the maintenance window, a maximum of 60 minutes service interruption on the IPLC Connectivity is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

• Event: ScreenConnect Issue

• incident: May 6, 2025 (Tuesday) | 2:45 AM (PHT) - Ongoing

• Activity Details: We are currently experiencing a service disruption affecting EMAPTA internal remote application system. Service desk support may be unable to reach you via Screen connect during this time.

Our System Administration support team is actively investigating the issue and working to implement a resolution as quickly as possible. Regular updates will be provided as more information becomes available.

• Service Impact: Internal Remote Application Issue