Past Incidents

• Event: Network Router Controlled Reload

• Schedule: May 24, 2025 (Saturday) | 12:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be informed that one of our service providers will perform controlled reload of their network routers to restore full hardware functionality and improve system reliability.

During the maintenance window, a maximum of 1 hour interruption on one of our JMT circuit to datacenter is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

-Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. -Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. -Latency Issues – Delays in response times, particularly for real-time applications. -Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

• Event: Wireless Access Point Firmware Upgrade

• Schedule: May 18, 2025 (Sunday) | 02:00 PM – 03:00 PM (PHT)

• Activity Details:

Please be advised that we will perform a firmware upgrade of our Wireless Access Points to the latest stable version. This maintenance is scheduled for May 18, 2025 (Sunday), from 2:00 PM to 3:00 PM (PHT) at the 2nd Floor of the JMT Site.

During the maintenance window, wireless connectivity may be temporarily interrupted. If your workstation supports LAN/Wired Connectivity, we recommend using it to minimize disruption.

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

• Service Impact: Intermittent Wi-Fi Connectivity

• Status: Completed

• Event: Slow/Intermittent Connectivity on Hover Tools

• Schedule: May 13, 2025 (Tuesday) | 10:55 PM -2:20 AM (PHT)-Restored

• Activity Details: This is to inform you that we are aware of the reported slow connection issue affecting HOVER users at SCT Hub 4.

The issue is being treated with high priority, and further updates will be shared as soon as available.

We sincerely apologize for any inconvenience this may have caused, and we greatly appreciate your understanding and continued support.

• Service Impact: Intermittent Connectivity/Slow Connection to Tools – SM Clark SCT Site

• Event: Subsea Cable System Maintenance

• Schedule: May 10, 2025 (Saturday) | 08:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a maintenance that includes power reconfiguration and cabling works.

During the maintenance window, a loss of service on the IPLC Connectivity is expected. However, due to the way our network is setup, traffic will be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on VPC/RDP and IPLC Service Interruption

• Event: Network Device Software Upgrade

• Schedule: May 09, 2025 (Friday) | 04:00 AM – 07:00 AM (PHT)

• Activity Details:

Please be informed that our service provider will be performing a software upgrade on their network device to enable new features and enhance service reliability.

During the maintenance window, a maximum of 60 minutes service interruption on the IPLC Connectivity is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

• Event: Subsea Cable Repair

•Scheduled Start: May 6, 2025 (Tuesday) 8:00 AM (PHT)

•Scheduled End: May 24, 2025 (Tuesday) 7:59 AM (PHT)

• Activity Details:

Please be informed that our service provider has started emergency maintenance today to repair the subsea cable.

This activity will last until May 14, 2025, at 7:59 AM(PHT).

During the maintenance window, a loss of service on the IPLC Connectivity is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

• Status: Completed