All systems are operational
Scheduled Maintenance
#SR-243162 | June 28-29, 2025 | All Sites | Systems Engineering and Administration Maintenance

• Event: Windows Servers Patching Activity

• Schedule 1: June 28, 2025 (Saturday) | 09:30 AM – 02:30 PM (PHT)

• Schedule 2: June 29, 2025 (Sunday) | 09:30 AM – 04:30 PM (PHT)

• Activity Details:

Hi Team,

We wish to inform you about an upcoming maintenance activity scheduled for affected servers on June 28, 2025 to June 29, 2025. Our Systems and Administration Team will be conducting patching activities for our Windows Servers to ensure the security and stability of our systems.

Please be advised that the following services will encounter a total of 60 minutes interruption during the maintenance window per server:

Schedule 1: June 28, 2025 (Saturday) | 09:30 AM – 02:30 PM (PHT)

  • PRTG Network Monitor (Primary) – Internal
  • CCTV Server – Internal
  • PRTG Network Monitor (Secondary) – Internal -North Virginia DHCP Server
  • North Virginia AD Server

Schedule 2: June 29, 2025 (Sunday) | 09:30 AM – 04:30 PM (PHT)

  • Ubiquiti Wi-Fi Controller
  • Finance Remote Desktop Server
  • SG DHCP Server
  • Primary Domain Controller
  • Manila DHCP Server
  • Finance File Server
  • Manila AD Server

Note: No Impact is expected to our Client/End user operation.

We will work diligently to complete the necessary updates as quickly as possible and minimize any disruption. If you have any questions or concerns regarding this activity, please feel free to reach out to our support team at helpme@emapta.com.

• Service Impact: Windows Servers – All Sites

#SR-244268 | June 28, 2025 (Saturday) | SM City Clark, Pampanga | Internal Network Maintenance

• Event: Additional High Availability Deployment

• Schedule: June 28, 2025 (Saturday) | 04:00 PM – 05:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our ongoing efforts to enhance network redundancy and improve overall system reliability, our team will be implementing an additional high availability deployment to minimize the risk of service interruptions

During the maintenance window, we anticipate minimal to no impact on internet and network connectivity.

Automatic failover mechanisms are in place to maintain uninterrupted service and ensure business continuity.

We will continue to monitor the network closely throughout the process and will provide updates if any unexpected issues arise.

• Service Impact: Minimal to no impact on Internet and Network Connectivity

#SR-243252 | June 30, 2025 | IPLC Connectivity Maintenance

• Event: Optical Fiber Cable Replacement

• Schedule: June 30, 2025 (Monday) | 10:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a fiber optical cable replacement that hosts our circuit.

During the maintenance window, a latency increase on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on IPLC VPC

#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

11th March 2025

#SR-176682 | March 11, 2025| Orient Square Building | Building Administration Power Maintenance, scheduled 3 months ago

• Event: Scheduled Gen Set PM & Test Run With Load

• Schedule: March 11, 2025 (Tuesday) | 9:00 AM-12:00 PM (PHT)

• Activity Details :

As part of OSB's Building Admin commitment to maintaining reliable equipment operations, there will be a Generator Set Preventive Maintenance (PM) and Test Run with Load scheduled on March 11, 2025 (Tuesday) from 9:00 AM to 12:00 PM.

Please anticipate a brief power fluctuation lasting 1 to 3 seconds due to the transition of power between normal and emergency. We do not expect any impact on network and internet connectivity, as our network devices are supported by an uninterruptible power supply (UPS).

• Service Impact: Brief Power Service Interruption

7th March 2025

Network and Internet INC-177581 | March 07, 2025 | ASB Site | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Partial Interruption on Network and Internet Connectivity

• Incident : March 7, 2025 (Friday) | 11:38AM-Ongoing (PHT)

• Activity Details : We have observed a brief network interruption at 11:38AM affecting ASB site. This has been reported already to our service provider for further checking.

During the incident, only partial impact on network and internet connectivity is expected as we have another circuit available for redundancy.

Update 2: Please be informed that the affected circuit has recovered and has remained stable for an hour.

All circuits are now fully operational with redundancy. We are closely monitoring for stability.

• Service Impact : Partial impact on network and internet connectivity – ASB Site

6th March 2025

Network and Internet #SR-176741| March 06, 2025 | EPC Colombia | Internet Service Provider Network Disruption

• Event: Internet Service Provider Network Disruption

• Unscheduled: March 06, 2025 (Thursday) | 08:36 AM (PHT) - March 07, 2025 (Friday) | 12:20 AM (PHT)

• Activity Details :

We have observed that one of our internet uplink providers is currently down, and we are already coordinating this with our service provider for investigation.

During the incident, only a partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another internet uplink circuit available for connection redundancy.

• Service Impact: Partial impact on network and internet connectivity for both wired and wireless connection

• Status: Restored

5th March 2025

Network and Internet Ticket#INC-176073 | March 5, 2025 | IPLC | IPLC Connectivity Interruption

• Event : Service Provider Network Interruption

• Schedule : March 05, 2025 (Wednesday) | 11:02 AM (PHT) - Ongoing

• Activity Details :

We have monitored that the IPLC is currently down, and we already coordinated this to our service provider for their investigation.

During the incident time, a latency increase on VPC/RDP is expected as the connection will automatically failover on the VPN connection that serve as a backup.

• Service Impact : Latency Increase on RDP/VPC

• Status: Restored

#SR-174414 | March 05, 2025 | IPLC | IPLC Connectivity, scheduled 3 months ago

• Event: Software System Upgrade

• Schedule: March 05, 2025 (Wednesday) | 07:00 AM – 10:00 AM PHT

• Activity Details :

Please be advised that one of our service providers will conduct an essential software upgrade of their system to enhance the network security and device capabilities.

During the maintenance window, a maximum of 60 minutes of outage on the IPLC is expected. However, due to the way our network is setup, VPC/RDP’s traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC’s/RDP.

• Service Impact: Service interruption in IPLC Connectivity

• Status: Completed

4th March 2025

Network and Internet Ticket#INC-174929 | March 4, 2025 | EPC - COLOMBIA | Unplanned - Internet Service Provider Network Disruption

• Event : Internet Service Provider Network Disruption

• Incident Date/Time : March 04, 2025 (Tuesday) | 5:24 AM (PHT) - Ongoing

• Activity Details : Hi Team,

We have observed that one of our internet uplink providers is currently down and we are already coordinating this to our service provider for investigation.

During the incident, only partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another internet uplink circuit available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity for both wired and wireless connection – EPC Site (Colombia)

• Status: Recovered

3rd March 2025

Network and Internet Ticket#INC-174796 | March 03, 2025 | PNB | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Intermittent Internet and Network Connectivity

• Incident Time/Date: March 3, 2025 (Monday) | 11:09 PM (PHT) – March 6, 2025 (Thursday) | 7:11 PM (PHT) - Restored

• Activity Details : Our service provider field engineers have restored the affected circuit after fixing the fiber cut found within our building site premise. PNB site is now operating on full connection redundancy..

• Service Impact : Restored

• Event : Intermittent Internet and Network Connectivity

• Incident Time/Date: March 03, 2025 (Monday) | 11:09 PM (PHT) - Ongoing

• Activity Details : Hi Team,

We would like to inform you that one of our site-to-datacenter circuit is has experienced disruption around 11:09 PM. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – PNB Site

2nd March 2025

No incidents reported

1st March 2025

No incidents reported

28th February 2025

No incidents reported

27th February 2025

Network and Internet Ticket#INC-172521 | February 27, 2025 | SMT and SCT | Unplanned | Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM to 11:43 PM (PHT) | SMT – Restored, monitoring stability February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT) | SCT – Restored, monitoring stability

• Activity Details : Dear Team,

Both SCT and SMT sites internet and network connectivity are monitored up.

We are closely monitoring the stability of the affected uplinks.

If you are still experiencing issues, please don’t hesitate to report them to helpme@emapta.com

• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered and for stability monitoring (SCT Site)

• Activity Details :Dear Team,

SM Megatower redundant circuits have been impacted at the same time, even though we are still coordinating with both vendors, it is apparent that the issue lies in the circuit last mile within the facility that has caused two totally independent circuits to go down simultaneously in which Emapta has no control over.

We are closely working with our vendors to gather more information about the outage

• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered (SCT Site)

• Activity Details :Dear Team,

With regards to both of the SMT redundant circuits, our service provider is already coordinating with their third-party for their further investigation.

We apologies for the inconvenience it has caused.

• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered (SCT Site)

• Activity Details : Dear Team,

We have monitored that SCT site internet connectivity has been recovered.

We apologies for the inconvenience it has caused.

• Service Impact : Loss of Internet connectivity at SCT and SMT Site

• Event : Site-to-Datacenter Network Interruptions

• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:19 PM (PHT)– Ongoing (SCT Site)

• Activity Details : Dear Team,

We have observed that both of our site-to-datacenter circuits at SMT and SCT site were monitored down and already reported to our service provider for their investigation.

During the incident, internet is intermittently unreachable.

• Service Impact : Loss of Internet connectivity at SCT and SMT Site

26th February 2025

No incidents reported