All systems are operational
Scheduled Maintenance
#SR-243162 | June 28-29, 2025 | All Sites | Systems Engineering and Administration Maintenance

• Event: Windows Servers Patching Activity

• Schedule 1: June 28, 2025 (Saturday) | 09:30 AM – 02:30 PM (PHT)

• Schedule 2: June 29, 2025 (Sunday) | 09:30 AM – 04:30 PM (PHT)

• Activity Details:

Hi Team,

We wish to inform you about an upcoming maintenance activity scheduled for affected servers on June 28, 2025 to June 29, 2025. Our Systems and Administration Team will be conducting patching activities for our Windows Servers to ensure the security and stability of our systems.

Please be advised that the following services will encounter a total of 60 minutes interruption during the maintenance window per server:

Schedule 1: June 28, 2025 (Saturday) | 09:30 AM – 02:30 PM (PHT)

  • PRTG Network Monitor (Primary) – Internal
  • CCTV Server – Internal
  • PRTG Network Monitor (Secondary) – Internal -North Virginia DHCP Server
  • North Virginia AD Server

Schedule 2: June 29, 2025 (Sunday) | 09:30 AM – 04:30 PM (PHT)

  • Ubiquiti Wi-Fi Controller
  • Finance Remote Desktop Server
  • SG DHCP Server
  • Primary Domain Controller
  • Manila DHCP Server
  • Finance File Server
  • Manila AD Server

Note: No Impact is expected to our Client/End user operation.

We will work diligently to complete the necessary updates as quickly as possible and minimize any disruption. If you have any questions or concerns regarding this activity, please feel free to reach out to our support team at helpme@emapta.com.

• Service Impact: Windows Servers – All Sites

#SR-244268 | June 28, 2025 (Saturday) | SM City Clark, Pampanga | Internal Network Maintenance

• Event: Additional High Availability Deployment

• Schedule: June 28, 2025 (Saturday) | 04:00 PM – 05:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our ongoing efforts to enhance network redundancy and improve overall system reliability, our team will be implementing an additional high availability deployment to minimize the risk of service interruptions

During the maintenance window, we anticipate minimal to no impact on internet and network connectivity.

Automatic failover mechanisms are in place to maintain uninterrupted service and ensure business continuity.

We will continue to monitor the network closely throughout the process and will provide updates if any unexpected issues arise.

• Service Impact: Minimal to no impact on Internet and Network Connectivity

#SR-243252 | June 30, 2025 | IPLC Connectivity Maintenance

• Event: Optical Fiber Cable Replacement

• Schedule: June 30, 2025 (Monday) | 10:00 AM – 10:00 PM (PHT)

• Activity Details:

Please be informed that our service provider will be conducting a fiber optical cable replacement that hosts our circuit.

During the maintenance window, a latency increase on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Latency Increase on IPLC VPC

#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

17th March 2025

No incidents reported

16th March 2025

No incidents reported

15th March 2025

#SR-181682 |March 15, 2025|PNB| Service Provider Network Maintenance, scheduled 3 months ago

• Event: Conduit Repair and Re-Cabling of Fiber Cable

• Schedule: March 15, 2025 (Saturday) | 10:00 AM – 01:00 PM (PHT)

• Activity Details :

We would like to inform you that one of our service providers will be conducting conduit repairs and fiber cable re-cabling at the 5th floor of the PNB Building. According to our provider, this activity aims to perform a permanent fix on one of our site to data center circuit.

During the maintenance window, a maximum of 1 hour interruption is expected. However, due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below: -Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. -Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. -Latency Issues – Delays in response times, particularly for real-time applications. -Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

#SR-178333 | March 15, 2025 | All Sites| Network Control Access Authentication Upgrade - Wi-Fi & LAN, scheduled 3 months ago

• Event : Network Control Access Authentication Upgrade - Wi-Fi & LAN

• Schedule : March 15, 2025 (Saturday) 10:00 AM – 12:00 PM (PH-Time)

• Activity Details : We would like to inform you that we will be upgrading our authentication system for Wi-Fi (#EmaptaExperience, #E-Connect, #E-IOT) and LAN to enhance security and performance.

• Service Impact : Delays when logging into #EmaptaExperience, #E-Connect, #E-IOT ssid’s. Difficulty connecting to LAN or Wi-Fi.

14th March 2025

Network and Internet #SR-179695 | March 14, 2025 | SFS | Service Provider Network Maintenance

• Event : Service Provider Maintenance

• Schedule : March 14, 2025 (Friday) | 2:43 PM-Ongoing PHT

• Activity Details : Please be informed that the normalization of traffic has not been completed due to the unsuccessful testing performed using the uplink. Our provider is currently conducting further investigation and performing emergency maintenance to identify and resolve the issue, ensuring the uplink is fully restored and stable. We will keep you updated on any progress or findings as they become available.

• Service Impact : Minimal to no Impact on Internet and Network Connectivity - SFS

13th March 2025

Ticket#INC-180662 | March 13, 2025| SCT | Site to Datacenter Circuit Network Interruption, scheduled 3 months ago

• Event : Intermittent Internet and Network Connectivity

• Schedule : March 13, 2025 (Thursday) | 10:00 PM (PHT) - March 14, 2025 (Friday) | 06:00 AM (PHT)

• Activity Details : Please be advised that one of our site-to-data center uplink providers will be conducting an emergency fiber cable relocation activity due to the ongoing telecommunication lines removal within Clark, Pampanga.
Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – SCT Site

12th March 2025

Network and Internet Ticket#INC-xxxxx| March 12, 2025 | PNB | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Intermittent Internet and Network Connectivity

• Incident Time/Date: March 12, 2025 (Wedneday) | 6:26 PM (PHT) - Ongoing

• Activity Details : Hi Team,

We would like to inform you that one of our site-to-datacenter circuit is has experienced disruption around 11:09 PM. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Partial Impact on Internet and Network Connectivity – PNB Site

• Status: Restored

Network and Internet #INC-179928| March 12, 2025 | JMT | nplanned | Site to Datacenter Circuit Network Interruption | March 12, 2025

• Event : Unplanned | Site to Datacenter Circuit Network Interruption | March 12, 2025 - RETORED

• Schedule : March 12, 2025 (Wednesday) 7:19 AM - March 13, 2025 (Thursday) 02:13 AM - RESTORED

• Activity Details : We have observed that the affected site-to-data center circuit was restored at exactly 02:13 AM and has remained stable for more than an hour. We are still monitoring its stability and coordinating with our service provider to confirm if this is a permanent fix.

• Service Impact : Partial Impact on Internet and Network Connectivity – JMT Site

• Event : Unplanned | Site to Datacenter Circuit Network Interruption | March 12, 2025

• Schedule : March 12, 2025 (Wednesday) 7:19 AM-Ongoing (PHT)

• Activity Details : We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 7:19am. This has been reported to our provider for further investigation.

• Service Impact : Partial Impact on Internet and Network Connectivity – JMT Site

SR-179695 | March 12, 2025 | SFS |Unplanned Site to Datacenter Circuit Network Interruption, scheduled 3 months ago

• Event : Intermittent Internet and Network Connectivity

• Schedule : March 12, 2025 (Wednesday) | 1:00AM -6:00AM PHT

• Activity Details :

Hi Team,

We would like to inform you that one of our site-to-data center link providers has detected an issue on one of their devices, at their node facing our SFS site, that could potentially lead to a major service disruption. They will be replacing the affected device to address the issue.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4–5-minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – SFS Site

#SR-179395 |March 12, 2025|PNB, BET, NTB| Service Provider Network Maintenance - Emergency, scheduled 3 months ago

• Event: Troubleshooting of UPS

• Schedule: March 12, 2025 (Wednesday) | 12:00 AM – 03:00 AM PHT

• Activity Details :

Please be advised that one of our service providers will conduct an Emergency maintenance on March 12, 2025, at 12:00 AM to 03:00 AM PHT. This maintenance aims to investigate and resolve the on-going UPS (Uninterruptible Power Supply) alarm issue on their own device.

During the maintenance window, a maximum of 30 minutes interruption may occur. However, due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

11th March 2025

#INC-179292 | March 11, 2025| NTB | Partial Network Connectivity Interruption

• Event : Unplanned | Site to Datacenter Circuit Network Interruption

• Schedule : March 11, 2025 (Tuesday) | 11:33 AM (PHT) – On Going

• Activity Details : We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 11:33 AM PHT. This has been reported to our provider for further investigation.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB

• Status Update: Due to a network fault. still investigating

• Status: Restored

10th March 2025

No incidents reported

9th March 2025

No incidents reported

8th March 2025

No incidents reported

7th March 2025

Network and Internet INC-177581 | March 07, 2025 | ASB Site | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Partial Interruption on Network and Internet Connectivity

• Incident : March 7, 2025 (Friday) | 11:38AM-Ongoing (PHT)

• Activity Details : We have observed a brief network interruption at 11:38AM affecting ASB site. This has been reported already to our service provider for further checking.

During the incident, only partial impact on network and internet connectivity is expected as we have another circuit available for redundancy.

Update 2: Please be informed that the affected circuit has recovered and has remained stable for an hour.

All circuits are now fully operational with redundancy. We are closely monitoring for stability.

• Service Impact : Partial impact on network and internet connectivity – ASB Site