Past Incidents

• Event: Partial Interruption on Network and Internet Connectivity

• Unscheduled: March 19. 2025 (Wednesday) | 10:03 AM (PH – Time) – Ongoing

• Activity Details :

We have observed that one of our internet uplink providers is currently down and we are already coordinating this to our service provider for investigation.

During the incident, only a partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another internet uplink circuit available for connection redundancy.

• Service Impact: Partial impact on network and internet connectivity for both wired and wireless connection – NTB Site

• Status: Restored

• Event: Network and Internet connectivity Interruption

• Schedule: March 18, 2025 | 12:14 AM (PHT)-On going

• Activity Details: Please be informed that both of our site-to-data center circuits are currently down. One of our service providers has a scheduled maintenance that will last until 6:00 AM, while the other circuit was operational until it went down at 12:14 AM. We have escalated this issue to our service provider as a high-priority incident and will provide updates as they become available.

• Service Impact: Major Impact No Internet and Network Connectivity – SCT Site

• Status: Restored

• Event : Difficulties in Connecting to Internet

• Schedule : March 17, 2025 (Monday) | 8:50 PM - Ongoing (PH Time)

• Activity Details : We are aware of the connectivity issues currently being reported at EPC Colombia. Our team is actively investigating the incident, and it is being addressed with the highest priority.

• Service Impact : Wired and Wireless connectivity – EPC/COLOMBIA

• Status: Resolved

• Event: Conduit Repair and Re-Cabling of Fiber Cable

• Schedule: March 15, 2025 (Saturday) | 10:00 AM – 01:00 PM (PHT)

• Activity Details :

We would like to inform you that one of our service providers will be conducting conduit repairs and fiber cable re-cabling at the 5th floor of the PNB Building. According to our provider, this activity aims to perform a permanent fix on one of our site to data center circuit.

During the maintenance window, a maximum of 1 hour interruption is expected. However, due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below: -Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. -Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. -Latency Issues – Delays in response times, particularly for real-time applications. -Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed

• Event : Service Provider Maintenance

• Schedule : March 14, 2025 (Friday) | 2:43 PM-Ongoing PHT

• Activity Details : Please be informed that the normalization of traffic has not been completed due to the unsuccessful testing performed using the uplink. Our provider is currently conducting further investigation and performing emergency maintenance to identify and resolve the issue, ensuring the uplink is fully restored and stable. We will keep you updated on any progress or findings as they become available.

• Service Impact : Minimal to no Impact on Internet and Network Connectivity - SFS

• Event : Intermittent Internet and Network Connectivity

• Schedule : March 13, 2025 (Thursday) | 10:00 PM (PHT) - March 14, 2025 (Friday) | 06:00 AM (PHT)

• Activity Details : Please be advised that one of our site-to-data center uplink providers will be conducting an emergency fiber cable relocation activity due to the ongoing telecommunication lines removal within Clark, Pampanga.
Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – SCT Site

• Event : Intermittent Internet and Network Connectivity

• Incident Time/Date: March 12, 2025 (Wedneday) | 6:26 PM (PHT) - Ongoing

• Activity Details : Hi Team,

We would like to inform you that one of our site-to-datacenter circuit is has experienced disruption around 11:09 PM. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Partial Impact on Internet and Network Connectivity – PNB Site

• Status: Restored

• Event : Unplanned | Site to Datacenter Circuit Network Interruption

• Schedule : March 11, 2025 (Tuesday) | 11:33 AM (PHT) – On Going

• Activity Details : We would like to inform you that one of our site-to-datacenter circuit has experienced interruption around 11:33 AM PHT. This has been reported to our provider for further investigation.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB

• Status Update: Due to a network fault. still investigating

• Status: Restored